Hope Martinez

• Managing employer and office finances
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

Daily Duties Included

• Communicating with customers
• Communicating with attorneys
• Answering phones
• Managing payments
• Oversee client accounts
• Make daily calls to clients and outside agencies
• Speaking with other companies on my employer's behalf
• Filing paperwork/inputting it into our online systems
• Data entry
• Oversee other agents

• Enhanced office efficiency by organizing, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and in person.