Leah Stanbery
Simi Valley
Summary
Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows to enhance team productivity. Expertise in organizational leadership and resource allocation, leveraging advanced knowledge of office software and scheduling to drive operational success. Recognized for a results-driven approach, adaptability to evolving needs, and a commitment to high standards of excellence. Proficient in administrative management, budgeting, and staff coordination, with strong communication and problem-solving abilities that foster collaboration and efficiency within teams.
Overview
17
17
years of professional experience
Work History
Office Manager
Custom Air Systems
10.2022 - 04.2025
- Oversaw processing and recording of invoices in QuickBooks to ensure precise customer billing entries.
- Led strategic negotiation efforts to successfully recover overdue payments while maintaining strong customer relationships.
- Streamlined office operations, enhancing workflow efficiency and reducing overhead costs.
- Managed scheduling, ensuring optimal resource allocation and timely project completion.
- Managed comprehensive accounts payable cycle, ensuring precise invoice processing and prompt payment execution.
- Oversaw generation and reconciliation of accounts payable reports with vendor statements.
- Managed preparation and maintenance of weekly timesheets to ensure accurate recording of employee hours.
- Optimized office operations to enhance workflow efficiency and minimize overhead costs.
- Directed scheduling initiatives to enhance resource allocation and guarantee timely project delivery.
- Optimized office operations to enhance workflow efficiency and minimize overhead costs.
- Oversaw scheduling initiatives to optimize resource allocation and ensure timely project completion.
- Streamlined office operations to boost workflow efficiency and reduce overhead costs.
- Managed project scheduling to optimize resource utilization and ensure on-time completion of deliverables.
- Oversaw scheduling to optimize resource allocation and ensure timely project completion.
- Implemented streamlined processes to improve operational efficiency and reduce overall expenses.
Caregiver
Freelance
01.2020 - 08.2022
- Delivered bedside and personal care services to enhance patient comfort and dignity.
- Oversaw housekeeping operations, including meal preparation, cleaning, laundry, dishwashing, and errand running.
- Optimized client communication by drafting correspondence and collecting critical information.
- Directed meal planning, grocery shopping, and preparation of nutritious meals for families.
- Coordinated client transportation to external locations, including medical appointments and outings, ensuring safety and punctuality.
- Delivered compassionate care and support to enhance clients' daily living activities.
- Formulated personalized care plans that prioritized individual needs and aligned with health objectives.
- Provided compassionate care and support to clients, enhancing daily living activities.
- Developed personalized care plans that address individual needs and preferences.
- Delivered compassionate care and support to clients, enhancing daily living activities.
- Formulated personalized care plans tailored to individual needs and preferences.
- Provided compassionate care and support to clients, enhancing their daily living activities and overall well-being.
- Developed personalized care plans based on individual needs, ensuring alignment with health goals and preferences.
Customer Service Representative
Thousand Oaks Plumbing
01.2019 - 12.2019
- Directed inbound and outbound call operations for delinquent account collections.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Delivered comprehensive product information to empower customer decision-making.
- Directed management of up to 75 incoming calls daily, delivering comprehensive information and support to new leads and returning customers.
- Oversaw employee direction and dispatch for service calls, ensuring efficient and accurate task execution using Service Titan.
- Streamlined daily administrative support to enhance office operations.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Provided detailed product information to assist customers in decision-making.
Dispatcher
Master Cooling Corporation
01.2014 - 01.2019
- Managed coordination and scheduling of service calls, prioritizing technician expertise and job location for optimal resource allocation.
- Managed and organized detailed files and records of customer requests and dispatch information using Microsoft Word and Excel.
- Streamlined daily run schedules for 10 technicians utilizing Sage to enhance dispatch efficiency.
- Managed supply ordering processes to guarantee timely availability and maintain optimal inventory levels.
- Managed daily shipment coordination to guarantee timely deliveries and enhance routing efficiency.
- Oversaw real-time tracking systems to ensure precise delivery schedules.
- Coordinated daily shipments to ensure timely deliveries and optimal routing efficiency.
- Monitored real-time tracking systems to maintain accurate delivery schedules and improve service reliability.
Accounts Payable Clerk
Master Cooling Corporation
07.2008 - 01.2014
- Executed generation and reconciliation of accounts payable reports with vendor statements to uphold financial accuracy.
- Processed invoices and employee expenses for timely payment while ensuring accuracy in vendor file maintenance and updates.
- Executed general office tasks, including filing, answering phone calls, and managing routine correspondence.
- Calculated, prepared, and issued financial documents, ensuring accuracy and timeliness in reporting.
- Streamlined account management processes to reduce past due accounts.
- Processed vendor invoices accurately and efficiently within established timelines.
- Reconciled accounts and resolved discrepancies to maintain financial integrity.
Education
General Education - Accounting
Monte Vista High School
Simi Valley, CA01.2002
Skills
- Accounts payable management
- Proficient in QuickBooks
- Effective time management
- Effective conflict resolution
- Risk assessment
- Effective communication
- Office management expertise
- Client support
- Administrative oversight
- Effective organizational skills
- Administrative support
Languages
English
Professional Working
Timeline
Office Manager
Custom Air Systems
10.2022 - 04.2025
Caregiver
Freelance
01.2020 - 08.2022
Customer Service Representative
Thousand Oaks Plumbing
01.2019 - 12.2019
Dispatcher
Master Cooling Corporation
01.2014 - 01.2019
Accounts Payable Clerk
Master Cooling Corporation
07.2008 - 01.2014
General Education - Accounting
Monte Vista High School