Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Hope AKAIJAKUTUJUNA

markham,ON

Summary

Quick learner, proficient in office equipment. Skilled medical office professional offering several years of experience in cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Medical Office Administrator

markham emergyence hospital
Markham, Ontario
09.2024 - Current
  • Registered new patients into the practice management system.
  • Performed data entry tasks accurately within specified timeframe.
  • Maintained confidentiality of patient information at all times.
  • Reviewed documentation for accuracy before submitting claims.
  • Resolved customer complaints in a professional manner.
  • Analyzed accounts receivable aging reports monthly.
  • Greeted patients, answered phones and scheduled appointments.
  • Processed payments for services rendered and collected co-payments.
  • Verified patient insurance coverage, eligibility and benefits.
  • Assisted with billing inquiries, coding and collections activities.
  • Prepared charts prior to patient visits.
  • Conducted administrative duties such as typing correspondence and filing documents.
  • Maintained medical records in accordance with HIPAA regulations.
  • Ordered office supplies and maintained inventory of medical equipment.
  • Interacted with physicians on a daily basis to coordinate patient care plans.
  • Ensured compliance with all applicable laws and regulations related to healthcare industry.
  • Provided support to clinical staff when needed.
  • Answered incoming calls from pharmaceutical representatives.
  • Reconciled bank statements on a weekly basis.
  • Scheduled follow up appointments for patients after their visit.
  • Updated patient demographics regularly in the electronic health record system.
  • Assisted with referrals and prepared medical records for patients.
  • Registered patients and scheduled appointments.
  • Communicated with patients regarding payments on outstanding accounts.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.

Community Service Worker

Hope house guelph
Guelph, ON
  • Provided case management services to individuals and families in need of assistance.
  • Organized and facilitated community events to promote social awareness.
  • Conducted outreach programs to inform the public about available resources.
  • Assessed clients' needs, strengths and interests to develop individual service plans.
  • Maintained records of client information and progress reports.
  • Collaborated with other agencies to coordinate services for clients.
  • Facilitated group counseling sessions focused on problem solving and life skills development.
  • Developed educational materials and activities for children's programs.
  • Coordinated transportation for clients seeking medical care or job interviews.
  • Participated in community meetings related to health, education, housing.
  • Advised clients regarding financial assistance options such as food stamps, Medicaid.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Guided clients through transition to independent living within community.

Personal Support Worker

Eden house care facility
Guelph, Ontario
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
  • Collaborated with interdisciplinary team members to develop care plans for individual patients.
  • Monitored changes in client behavior and reported any concerns to nursing staff.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Assessed physical condition of patients and identified health problems requiring further medical intervention.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Observed clinical conditions of patients while providing direct patient care services.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Facilitated communication between healthcare providers regarding the status of each client's health.

Education

Diploma - Medical Office Administration

Computek College
Toronto, ON
06-2034

Diploma - Community Service Worker

Citi College Toronto
Toronto
05-2022

Certificate -

Essor College
Montreal, QC
04-2022

Skills

  • Medical software applications
  • Follow-up skills
  • Payment Processing
  • Patient care advocacy
  • Project Management
  • Process Improvements
  • Knowledge of HIPAA regulations
  • Bookkeeping
  • Customer Service
  • Understanding of medical laws
  • Communication
  • Contract Negotiations
  • Accounting
  • Staff Training and Development
  • Vendor Relations
  • Insurance billing procedures
  • Database coordination
  • Medical terminology expertise
  • Healthcare coding competency
  • Chart updates
  • Transcription
  • Appointment Setting
  • Benefits verifications
  • Understanding of medical terminology
  • Policy updates
  • Medical Records Management
  • Registration management
  • Collections experience

Certification

  • CPR and FIRST AID
  • Online Naloxine Training Certificate
  • CPI Nonviolence Crisis Intervention Certificate
  • WHMIS(Workplace Hazardous Meterials Information System)

Languages

English
Professional
Runyankore
Professional
Swahili
Limited
Kinyarwanda
Limited

References

References available upon request.

Timeline

Medical Office Administrator

markham emergyence hospital
09.2024 - Current

Community Service Worker

Hope house guelph

Personal Support Worker

Eden house care facility

Diploma - Medical Office Administration

Computek College

Diploma - Community Service Worker

Citi College Toronto

Certificate -

Essor College

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Hope AKAIJAKUTUJUNA