Thenuga Sutharsan
Markham,ON
Summary
Legal professional with strong focus on administrative and clerical support in fast-paced environments. Skilled in managing legal documents, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Legal Administrative Assistant
Sanka Law Office
02.2023 - Current
- Supporting the attorney in closing documents- prepare and review.
- I handle the firm's banking operations, including financial transactions and coordination with financial institution
- Provide customer support and assistance for any issues
- Answer telephone and assist customers
- Resolve customer concerns via telephone/email
- Opening new files and sending initial emails to clients
- Scheduling times for appointments as well as initially welcoming clients
- Communicate to all clients via phone and email
- Organizing files and updating discharges
- Familiar with PcLaw, Unity, aswell as Closer.
- Welcoming clients for walk-in aswell as appointments
- Familiar with banking and bookkeeping
- Handle all in person banking, regarding the Trust account and all other in relation to final closing funds.
Private Tutor
Self-employeed
03.2022 - 03.2023
- One on one session to help answer question or help they needed
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
Walmart Associate
Walmart
01.2021 - 01.2023
- Backroom associate as well as on floor.
- Assisted customers looking for certain items
- Resolve customer complaints in person.
- Stock items on floor and tidy the backroom.
- Unload trucks as well.
Service Representative
Western Jewelry
07.2019 - 06.2021
- Answer telephone calls and assist customers
- Process customer returns, answer questions about the merchandise, and manage exchanges
- Completing money transfer transactions
- Process customer payments by cash, credit/debit card
- Reporting to management relating inventory balance, shortages, defective items, and price-lists
- Recording purchases, performing a physical count of inventory
- Resolve customer complaints via phone and email
- Sell products and services
- Inform customer of deals and promotions
- Working with the customer service manager to ensure proper customer service is being delivered
Front Desk
Delta Academy
09.2019 - 03.2020
- Worked with children and teens
- Helped younger children going to school for the first time in fall get prepared and practice a routine
- Helped children learn how to use indoor voices and how to follow rules
- Served them their snacks and lunches with safety regulations
- Kept them safe and in the zone when playing outside
- Marked tests and uploaded general information about each child into the computer program offered by the teachers
- Took in payments and such when they first applied to the program
Education
Bachelor of Science - Major in English & Psychology
University of Toronto
Toronto, ON05-2026
Skills
- Strong decision making and leadership skills developed as a member of various extracurricular activities
- Effective communicator and display strong initiative in resolving issues of customers
- Adapts well to new environments and situations both in independent and team situations
- Consistently complete all given tasks with efficiency and reliability
- Able to work well under pressure and solve conflicts independently
- Can manipulate Microsoft Word to conduct different tasks, able to use the provided tools (creates tables, graphs, simple pictures, captions)
Accomplishments
- Promoted to Legal Assistant after 6 months of administrative assistant work.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated the firm's smooth transition to a paperless system.
- Acted as the lead Legal Assistant on multiple international asylum cases.
Languages
Tamil
Native or Bilingual
Interests
- Volunteer Travel
- Gym Workouts
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Legal Administrative Assistant
Sanka Law Office
02.2023 - Current
Private Tutor
Self-employeed
03.2022 - 03.2023
Walmart Associate
Walmart
01.2021 - 01.2023
Front Desk
Delta Academy
09.2019 - 03.2020
Service Representative
Western Jewelry
07.2019 - 06.2021
Bachelor of Science - Major in English & Psychology
University of Toronto
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