Hong Xu

Beijing Boran Hongtong Management Consulting Co.,

09.2015 - Current

Provided strong leadership to enhance team productivity and morale.
Implemented and developed operational standards, policies and procedures.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Interviewing the client's employees, management team and other stakeholders.
Running focus groups and facilitating workshops.
Developed proposals and presentations for internal and external audiences.
Liaising with the client to keep them informed of progress and to make relevant decisions.

GlaxoSmithKline ( China ) Investment Co. Ltd.

12.2008 - 09.2015

Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Assisted senior leadership in managing all aspects of operations.
Led teams of up to 13 personnel, supervising daily performance as well as training and improvement plans.
Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sanofi-Aventis（China） Co. Ltd.

04.2006 - 11.2008

Demonstrated aggressive prospecting skills to identify new accounts and attract key decision-makers as advantageous long-term partners.
Logged outbound activities in Salesforce, generating reports and metrics to inform business development operations and future planning.
Managed accounts to retain existing relationships and grow share of business.
Leveraged asset management technology and online marketplaces to encourage sustainable growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Applied customer market segmentation, targeting strategies and sales planning expertise in accordance with objectives of sales and marketing team.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Merck Sharp & Dohme Pharma.（MSD） Co. Ltd.

08.2000 - 08.2004

Managed customer accounts to secure customer satisfaction and repeat business.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Trained and mentored new sales representatives.
Negotiated contracts with clients and developed relationships with key personnel.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Developed strong relationships with key referral sources, resulting in 26% increase in referrals.

Summary