HONEY CHAWLA
Edmonton,AB
Summary
Enthusiastic sales and customer service professional with over 7 years of experience in building relationships, cultivating partnerships, and growing profit channels. A strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, developing territories, and uncovering customer needs to deliver solutions. Passionate about cars and capable of transforming leads into loyal customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
Team Ford
Edmonton, AB
04.2026 - Current
- Responsible for using CRM Market to enter ,maintain customer data as per the dealership protocols for optimum results.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Guided customers through vehicle selection process to align with individual needs and preferences.
- Using UKG learning and Go university to complete different sales trainings to stay updated with the latest trends.
- engaged in team activities by participation in walk around competitions sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
Sales and Leasing Consultant
Concept Ford
Georgetown, ON
05.2024 - 04.2026
- Responsible for using Dealer Socket and following established procedures to enter and maintain customer data from sales calls, internet leads, and showroom visits.
- Learn and maintain solid product knowledge by using P2P for new vehicles and manufacturer-specific rebate, finance and incentive programs.
- Generate positive impressions during the shopping and buying experience by serving customers in a friendly, professional, and prompt manner.
- Deliver vehicles by ensuring detailing, accessory installation, fueling, explanation of features and paperwork, Ford Pass setup, and post-delivery follow-ups to support CSI scores.
- Perform other sales-related duties as assigned by the Sales Manager to support dealership operations.
Sales and Leasing Consultant
Airport Nissan
Brampton, ON
09.2023 - 04.2024
- Utilized PBS systems and CRM tools to enter and maintain customer data from calls, internet leads, and dealership visits.
- Maintained product knowledge of new and used vehicles, including manufacturer rebates, finance, and incentive programs.
- Ensured compliance with OMVIC regulations and dealership policies.
- Performed vehicle delivery process using NGAR and conducted follow-ups to ensure positive CSI survey results.
- Attended dealership training programs as scheduled by management.
Operations Support Coordinator
SCI Logistics (GTA)
10.2020 - 08.2023
- Coordinated and reviewed the work of team members involved in logistics operations.
- Planned and oversaw operational coordination, resolved issues, and prepared reports.
- Arranged transportation, dispatched orders, and product collections.
- Cross-trained employees on job duties, safety procedures, and company policies.
Inventory Coordinator
SCI Logistics (GTA)
11.2018 - 09.2020
- Addressed inventory variance issues through cycle counts, ensuring SLA compliance.
- Resolved accounting variances using WMS and achieved 100% inventory accuracy.
- Managed put-away, replenishment, and inventory transfers to maintain operational flow.
Education
Postgraduate Certificate - Business Management
Lambton College
Toronto, ON04-2020
Bachelor of Business Administration - undefined
Punjabi University
Patiala, India07-2015
Skills
- Strong Analytical and Numerical Skills
- Excellent Listening and Hospitality Skills
- Customer Relationship Management
- Customer Retention Abilities
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Certification
- Valid G Driver’s License
- OMVIC Certified
- AMVIC certified
- P2P Certified (Silver Certification)
- Class 5 Drivers License
Timeline
Sales and Leasing Consultant
Team Ford
04.2026 - Current
Sales and Leasing Consultant
Concept Ford
05.2024 - 04.2026
Sales and Leasing Consultant
Airport Nissan
09.2023 - 04.2024
Operations Support Coordinator
SCI Logistics (GTA)
10.2020 - 08.2023
Inventory Coordinator
SCI Logistics (GTA)
11.2018 - 09.2020
Bachelor of Business Administration - undefined
Punjabi University
Postgraduate Certificate - Business Management
Lambton College