HONEY CHAWLA
Brampton,Canada
Summary
Enthusiastic sales and customer service professional with over 7 years of experience in building relationships, cultivating partnerships, and growing profit channels. A strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, developing territories, and uncovering customer needs to deliver solutions. Passionate about cars and capable of transforming leads into loyal customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
Concept Ford
Georgetown, ON
05.2024 - Current
- Responsible for using Dealer Socket and following established procedures to enter and maintain customer data from sales calls, internet leads, and showroom visits.
- Learn and maintain solid product knowledge by using P2P for new vehicles and manufacturer-specific rebate, finance and incentive programs.
- Generate positive impressions during the shopping and buying experience by serving customers in a friendly, professional, and prompt manner.
- Deliver vehicles by ensuring detailing, accessory installation, fueling, explanation of features and paperwork, Ford Pass setup, and post-delivery follow-ups to support CSI scores.
- Perform other sales-related duties as assigned by the Sales Manager to support dealership operations.
Sales and Leasing Consultant
Airport Nissan
Brampton, ON
09.2023 - 04.2024
- Utilized PBS systems and CRM tools to enter and maintain customer data from calls, internet leads, and dealership visits.
- Maintained product knowledge of new and used vehicles, including manufacturer rebates, finance, and incentive programs.
- Ensured compliance with OMVIC regulations and dealership policies.
- Performed vehicle delivery process using NGAR and conducted follow-ups to ensure positive CSI survey results.
- Attended dealership training programs as scheduled by management.
Operations Support Coordinator
SCI Logistics (GTA)
10.2020 - 08.2023
- Coordinated and reviewed the work of team members involved in logistics operations.
- Planned and oversaw operational coordination, resolved issues, and prepared reports.
- Arranged transportation, dispatched orders, and product collections.
- Cross-trained employees on job duties, safety procedures, and company policies.
Inventory Coordinator
SCI Logistics (GTA)
11.2018 - 09.2020
- Addressed inventory variance issues through cycle counts, ensuring SLA compliance.
- Resolved accounting variances using WMS and achieved 100% inventory accuracy.
- Managed put-away, replenishment, and inventory transfers to maintain operational flow.
Sales Consultant
Maruti Suzuki
Kotkapura, India
08.2015 - 12.2017
- Identified customer needs and educated them on vehicle features and options.
- Negotiated vehicle sales and leasing agreements.
- Followed up on inquiries via phone and email to support purchase decisions.
- Built strong customer relationships through excellent service.
- Developed digital marketing initiatives that increased sales by 10% in 2016.
Education
Postgraduate Certificate - Business Management
Lambton College
Toronto, ON04.2020
Bachelor of Business Administration - undefined
Punjabi University
Patiala, India07.2015
Skills
- Strong Analytical and Numerical Skills
- Excellent Listening and Hospitality Skills
- Customer Relationship Management
- Customer Retention Abilities
- Complex Problem-Solving
- Negotiation Skills
- Strong Communication and Interpersonal Skills
- Proficient with MS Office, Sage 50, Dealer Socket, PBS, CRM Software
Certification
- Valid G Driver’s License
- OMVIC License
- P2P Certified
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sales and Leasing Consultant
Concept Ford
05.2024 - Current
Sales and Leasing Consultant
Airport Nissan
09.2023 - 04.2024
Operations Support Coordinator
SCI Logistics (GTA)
10.2020 - 08.2023
Inventory Coordinator
SCI Logistics (GTA)
11.2018 - 09.2020
Sales Consultant
Maruti Suzuki
08.2015 - 12.2017
Bachelor of Business Administration - undefined
Punjabi University
Postgraduate Certificate - Business Management
Lambton College