Holly Ramirez

Tracked medical devices through management of equipment inventory, ensuring accuracy and availability.

• Collaborated with teams to resolve equipment-related issues, enhancing operational support.
• Developed and updated standard operating procedures for keeping up with their stock on hand.
• Conducted compliance audits for equipment across all locations and reconciled inventory totals.

• Valencia- Reimbursement Program Specialist in Government Affairs
• Prepared responses to outside audits from billing carriers, ensuring compliance and accuracy.
• Represent Shield Health Care in Administrative Law Hearings.
• Monitor payer guidelines for changes and alert management.
• Validate physicians for billing guidelines set by payers.
• Write policy and procedures
• Research billing requirements for various Medicaid and Medicare programs
• Trained individuals and departments on policy changes and daily processes, improving adherence to guidelines.

• Supervised team at Valencia location, ensuring operational compliance
• Tracked team performance and reviewed processes to ensure accuracy
• Collaborated with IT and management to create and launch concierge services
• Project coordinator for major contract

• Oversaw sales, merchandising, and inventory management to align with corporate standards.
• Managed daily operations at Sherman Oaks location
• Hire and train staff in selling and merchandising the store to uphold the business standards set by the corporate office