Frank Keller
Beaumont,Canada
Summary
Experienced Inside Sales and Customer Service professional with a strong background in the oilfield supply, industrial parts, and service sectors. Skilled in order fulfillment, vendor sourcing, serialized product tracking, and high-volume invoicing. Proven ability to build customer relationships, support outside sales efforts, and manage end-to-end order processes under tight deadlines. Adept at working closely with warehouse teams, quoting clients, and following corporate procedures to exceed monthly sales goals.
Overview
4
4
years of professional experience
Work History
Digital Order Specialist
Applied Industrial Technologies
09.2024 - 06.2025
- Handled high-volume sales and invoicing for industrial parts using digital portals.
- Sourced parts from appropriate vendors to fulfill customer orders quickly and accurately.
- Worked closely with warehouse teams to coordinate order fulfillment and inventory tracking.
- Quoted clients, entered orders into system, and tracked serialized parts for invoicing.
- Created SOPs for onboarding and process improvements.
Customer Sales and Service Representative
Applied Industrial Technologies
03.2024 - 09.2024
- Responded to parts inquiries via phone, email, and walk-ins; provided timely customer quotes.
- Maintained deep knowledge of industrial products and services to educate clients and upsell solutions.
- Collaborated with outside sales to exceed monthly sales goals and improve client retention.
- Ensured all sales data was accurately input into internal systems, including tracking and returns.
Parts Associate
Flaman Sales Ltd.
04.2023 - 11.2023
- Specialized in oilfield-related parts and service support in a high-demand environment.
- Assisted customers in person and by phone, processed invoices, and coordinated shipping logistics.
- Managed parts lookup, ordering, and staging with warehouse teams for order accuracy and efficiency.
- Developed strong rapport with walk-in and repeat customers, contributing to increased sales volume.
Senior Customer Service Representative
Bolair Fluid Handling Systems
11.2021 - 04.2023
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Oversaw and mentored a team of 3, handling escalated customer calls and training.
- Authored onboarding procedures for new hires
Education
Secondary School Diploma - Musical Theater
Macewan University
Edmonton, None04-2014
Skills
- Inside Sales
- Customer Quoting
- Oilfield Supply
- Parts Knowledge
- Computerized Order Entry
- POS
- CRM
- Vendor Sourcing
- Inventory Coordination
- Serialized Parts Tracking
- Team Collaboration
- Communication
- Process Improvement
- SOP Creation
- Customer Relationship Management
Personal Information
Driving License: Valid Class 5 Driver’s License
Timeline
Digital Order Specialist
Applied Industrial Technologies
09.2024 - 06.2025
Customer Sales and Service Representative
Applied Industrial Technologies
03.2024 - 09.2024
Parts Associate
Flaman Sales Ltd.
04.2023 - 11.2023
Senior Customer Service Representative
Bolair Fluid Handling Systems
11.2021 - 04.2023
Secondary School Diploma - Musical Theater
Macewan University
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