Holly Naysmith
Calgary,Alberta
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
MANAGER, CRC COMPLIANCE
ALBERTA ENERGY REGULATOR (AER)
Calgary , AB
2014.01 - 2020.02
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
TEAM LEAD, CRC COMPLIANCE
ALBERTA ENERGY REGULATOR (AER)
Calgary , AB
2013.01 - 2014.01
- Maintained daily inventory to facilitate successful material distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work to verify consistency, quality, and conformance.
TEAM LEAD
ALBERTA ENERGY REGULATOR (AER)
Calgary , AB
2011.01 - 2013.01
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
STAFF MEMBER, ENERGY RESOURCES CONSERVATION BOARD
ALBERTA ENERGY REGULATOR (AER)
2001.04 - 2011.01
- Participated in team meetings, presentations and special events.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Built and maintained working relationships with peers and upper management.
Education
Applied Leadership Development, Organizational Leadership, Leadership Fundamentals For New Leaders - Leadership Development
University of Alberta
Calgary, AB2015-01
Level 1, Level 2 - Alternative Dispute Resolution
Barbara McNeil and Associates
Calgary, AB2013-01
Coaching, Conflict Resolution, FOIP
Leadership Training
Calgary, ABSkills
- Regulatory Compliance
- Stakeholder Management
- Coaching and Mentoring
- Operations Management
- Workplace Safety
- Performance Monitoring
Accomplishments
- Drafted new compliance standard.
- Replacement of mainframe organizational system and implementation of the new organizational systems.
- Defined and implemented standards required for information submission and dissemination.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Management Experience
- Teams up to 10
- Hiring as required to manage work flows
- Full time, part time and casual staff management
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsFlexible work hoursWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
MANAGER, CRC COMPLIANCE
ALBERTA ENERGY REGULATOR (AER)
2014.01 - 2020.02
TEAM LEAD, CRC COMPLIANCE
ALBERTA ENERGY REGULATOR (AER)
2013.01 - 2014.01
TEAM LEAD
ALBERTA ENERGY REGULATOR (AER)
2011.01 - 2013.01
STAFF MEMBER, ENERGY RESOURCES CONSERVATION BOARD
ALBERTA ENERGY REGULATOR (AER)
2001.04 - 2011.01
Applied Leadership Development, Organizational Leadership, Leadership Fundamentals For New Leaders - Leadership Development
University of Alberta
Level 1, Level 2 - Alternative Dispute Resolution
Barbara McNeil and Associates
Coaching, Conflict Resolution, FOIP
Leadership Training
Similar Profiles
Eldhose YoyakkiEldhose Yoyakki
Sr. Manager Cloud Design & Operations at Alberta Energy Regulator (AER)Sr. Manager Cloud Design & Operations at Alberta Energy Regulator (AER)
Dawn McKeeDawn McKee
Closure Nomination Analyst at Alberta Energy Regulator, AERClosure Nomination Analyst at Alberta Energy Regulator, AER
Queneley Asooge-VTogiaQueneley Asooge-VTogia
Administration Support Officer at Australian Energy Regulator (AER)Administration Support Officer at Australian Energy Regulator (AER)