Eldhose Yoyakki
Calgary
Summary
Senior strategic IT leader with over 24 years of experience, motivated by integrity and respect. Expertise in strategic planning, process improvement, accurate forecasting, and budgeting. Proven track record of achieving organizational goals by directing multi-million-dollar projects and implementing robust IT solutions across various applications and technologies. Proficient in process re-engineering, cloud enablement, and waterfall/agile methodologies. Skilled in transforming low-performing organizations into top performers and improving customer relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Manager Cloud Design & Operations
Alberta Energy Regulator (AER)
2019.03 - Current
- Directed a team of IT professionals delivering all IT services for AER
- Managed large-scale projects, introducing new systems, tools, and processes to achieve challenging objectives
- Evaluated hiring, firing, and promotions requests
- Identified cost improvement changes and cost savings plans to optimize operating costs
- Managed a cross-functional team of technical experts including functional managers, project managers, solution architects, cloud architects, business analysts, technology practice leads, cyber security leads, and vendors
- Developed and supported planning into leadership roles through succession planning exercise.
- Established and implemented a multi-year technology roadmap to reduce technical debt and deliver future state organization capabilities
- Led the cloud-first strategy and developed cloud-native solutions
- Maintained a high level of customer satisfaction by providing responsive, reliable, and effective support services to end-users.
- Drove the adoption of cloud technologies and led migration efforts to cloud environments.
Managed backup and storage operations to ensure the integrity, availability, and confidentiality of company data. - Developed and maintained comprehensive disaster recovery and cyber resilience plans.
Led initiatives to optimize data center operations, improve efficiency, and reduce operational costs. - Planned and executed the decommissioning of on-prem data centers and migration of complex systems to Azure cloud
- Drove the implementation of a software-defined Continuous Data Protection (CDP) solution
- Managed the migration to Azure Cloud and consolidated Data Centers.
- Provided strategic direction and leadership for IT operations, aligning departmental goals with organizational objectives.
- Oversaw and managed the operation and maintenance of critical infrastructure, including data centers, networks, security systems, and telecommunications.
- Implemented and maintained robust security measures to protect company data and systems from internal and external threats.
- , enabling a hybrid work model during the COVID-19 pandemic
- Achieved a 30% annual cost reduction through operational decisions related to data center and cloud operations.
- Fostered a culture of continuous improvement within the IT operations team, encouraging innovation, collaboration, and professional development.
Manager IT System Services & Cloud
Gibson Energy
2014.06 - 2019.03
- Led a Cloud Ops, Network Ops, Corporate Security, Application Support and Delivery, and Infrastructure team within the US and Canada
- Developed strategic vision for enterprise infrastructure service solutions, including data center operations and incident management
- Reduced expenses by 40% through migration to Azure Cloud and rationalization of 200+ applications
- Managed a $8M capital budget and a team of 20+ employees
- Developed roadmaps for systems and services based on converged infrastructure, hyper-converged infrastructure, and cloud platforms.
- Provided strategic direction and leadership for IT operations, aligning departmental goals with organizational objectives.
- Oversaw and managed the operation and maintenance of critical infrastructure, including data centers, networks, security systems, and telecommunications.
- Implemented and maintained robust security measures to protect company data and systems from internal and external threats.
- Developed and maintained comprehensive disaster recovery and cyber resilience plans.
Led initiatives to optimize data center operations, improve efficiency, and reduce operational costs. - Managed backup and storage operations to ensure the integrity, availability, and confidentiality of company data.
IT Operations Manager
AltaLink
2009.05 - 2014.06
- Led a team infrastructure professionals
- Managed a $4M IT capital budget and a $6.5M operating budget
- Saved over $1M in capital spending through strategic purchases
- Developed network and system architecture according to business needs
- Improved service efficiency and effectiveness with strategic planning and IT governance processes.
- Managed Data Center Operations & Efficiency
- Managed Disaster Recovery team
Sr. Technology Consultant
Accenture Services Pvt. Ltd / Avanade Consulting
2005.04 - 2009.05
- Facilitated IT enterprise architecture across transformation programs
- Implemented strategic architecture strategies, frameworks, and templates
- Analyzed and documented critical workflows to drive business model and strategic planning.
- Worked as a principle consultant for Bank of America and Merrill Lynch
- Implemented strategic direction of consolidating 8 Data Centers across North America to 2 Data Centers (East and West Operations)
Sr. Technical Support Engineer/Consultant
Microsoft Technical Service
2001.01 - 2005.04
- Provided technical support and customer service
- Managed special projects and created project quotes
- Delivered presentations on Microsoft technology roadmaps and best practices
- Responded to support requests and performed system assessments to improve performance.
Education
Bachelor of Engineering: Electronics and Computer | Masters in Electronics and Computer -
08.2000
Skills
- Collaborative IT Leadership / Visionary
- Organizational Development
- Analytical Problem Solver
- Infrastructure / Operations
- Strategic Planning
- Process / Operational Improvement
- Budgetary Control
- Policy Development
- IT Services Delivery
- Complex Cloud Migrations
Certification
- ITIL: Information Technology Infrastructure Library Foundations (V2 and V3)
- Leadership Essentials Certificate
- MCSE: Cloud Platform
- Certified Cloud Architect (Azure & O365)
- ITIL Foundation Certified – Service Management
- Professional Project Management Program (PMI)
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Timeline
Sr. Manager Cloud Design & Operations - Alberta Energy Regulator (AER)
2019.03 - Current
Manager IT System Services & Cloud - Gibson Energy
2014.06 - 2019.03
IT Operations Manager - AltaLink
2009.05 - 2014.06
Sr. Technology Consultant - Accenture Services Pvt. Ltd / Avanade Consulting
2005.04 - 2009.05
Sr. Technical Support Engineer/Consultant - Microsoft Technical Service
2001.01 - 2005.04
Mahatma Gandhi University - Bachelor of Engineering: Electronics and Computer | Masters in Electronics and Computer,
- ITIL: Information Technology Infrastructure Library Foundations (V2 and V3)
- Leadership Essentials Certificate
- MCSE: Cloud Platform
- Certified Cloud Architect (Azure & O365)
- ITIL Foundation Certified – Service Management
- Professional Project Management Program (PMI)
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