Holly Loyd
Oroville
Summary
Dedicated office professional with expertise in administrative support, customer service, and time management. Proven ability to enhance productivity and streamline operations in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Office Assistant
Gold Fever
Kingman, AZ
06.2010 - 02.2016
- Oversaw daily office operations, ensuring adherence to best practices and standards.
- Analyzed administrative processes for opportunities to enhance productivity and service delivery.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Office Manager
Walker Community
Chico, CA
05.1994 - 05.2004
- Directed inventory management systems, facilitated accurate tracking, and coordinated timely replenishment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Police Dispatcher
Grass Valley Police Department
Grass Valley, CA
06.1992 - 04.1994
- Managed emergency communications, ensuring timely response to incidents and requests for assistance.
- Coordinated with law enforcement, fire, and medical services to facilitate effective incident resolution.
- Operated multi-line phone systems to dispatch police units efficiently during high-pressure situations.
- Trained new dispatch personnel on protocols and operational systems, enhancing team efficiency and performance.
Lead Cashier Accts Payable
Fort Carson, Co, U.S. Army Civil Service
Fort Carson, CO
02.1987 - 07.1987
- Supervised daily cash operations, ensuring accuracy and compliance with financial regulations.
- Managed cash register systems, performing regular audits to maintain integrity of funds.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Trained and mentored new cashiers on customer service protocols and operational procedures.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Gridley Union High
Gridley, Ca1971
Skills
- Administrative support
- Data entry
- File organization
- Office management
- Document management
- Front office management
- Office supplies management
- Bookkeeping
- Time management
- Correspondence management
- Interpersonal communication
- Reception duties
- Positive attitude
- Financial record keeping
Timeline
Office Assistant
Gold Fever
06.2010 - 02.2016
Office Manager
Walker Community
05.1994 - 05.2004
Police Dispatcher
Grass Valley Police Department
06.1992 - 04.1994
Lead Cashier Accts Payable
Fort Carson, Co, U.S. Army Civil Service
02.1987 - 07.1987
High School Diploma -
Gridley Union High