Holly Hawryluk
Calgary,Canada
Summary
Compassionate and trauma-informed professional currently completing an Addiction Studies Diploma. Offering a diverse background in administration, client service, and mental health education. Dedicated to supporting individuals through recovery with empathy, cultural sensitivity, and evidence-based knowledge of addiction, trauma, and co-occurring disorders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Springbank Cheese Company
09.2016 - 03.2021
- Delivered outstanding customer service with empathy and adaptability
- Maintained COVID-safe practices and supported customer well-beinTrained and mentored newsemployees on sales and service
Office Manager
St. Lawrence Dentistry
09.2011 - 08.2016
- Oversaw operations for a high-volume dental office
- Led payroll, HR, scheduling, and patient service coordination
- Managed expense tracking and reconciliations
Assistant to the Director of Marketing
The Cruise Professionals
08.2011 - 01.2015
- Supported communication, scheduling, and profiles of thousands of clients
- Negotiated vendor contracts and maintained budgets
- Coordinated internal and external correspondence
Education
Addiction Studies Diploma -
Bow Valley College
Calgary, AB04.2026
Associate of Arts Diploma - Advertising Management
Sheridan College Institute of Technology and Advanced Learning
Oakville, ON01.2012
Bachelor of Arts - Social Psychology
University of Victoria
Victoria, BC08.2011
Baking & Pastry Art Diploma - undefined
Art Institute of Vancouver
Vancouver, BC08.2010
Skills
- Trauma-informed and empathetic communication
- Psychological first aid and crisis awareness
- Suicide prevention and mental health support
- Cultural safety and Indigenous perspectives
- Case coordination and client intake
- Confidentiality and ethical care practices
- Administrative operations and scheduling
- Budgeting, payroll, and team leadership
Certification
- Indigenous Canada Certificate – University of Alberta (April 2025)
- The Brain Story – Alberta Health Services (April 2025)
- Suicide Prevention – Wesleyan University (April 2025)
- Schizophrenia – Wesleyan University (April 2025)
- The Addicted Brain – Emory University (March 2025)
- SOS for Higher Ed: Suicide Prevention – MindWise Innovations (February 2025)
- Psychological First Aid – The Johns Hopkins University (February 2025)
- Being Trauma Aware – Luna Child & Youth Advocacy Centre (February 2025)
Awards
Gold Medal – Grand Salon Chef D’Culinaire (Vancouver, BC)
Community Service
Sexual Assault Centre, Peer Counsellor, Victoria, BC, 2004, 2010
Languages
English
Native or Bilingual
French
Limited Working
Mandarin
Elementary
Timeline
Sales Associate
Springbank Cheese Company
09.2016 - 03.2021
Office Manager
St. Lawrence Dentistry
09.2011 - 08.2016
Assistant to the Director of Marketing
The Cruise Professionals
08.2011 - 01.2015
Associate of Arts Diploma - Advertising Management
Sheridan College Institute of Technology and Advanced Learning
Baking & Pastry Art Diploma - undefined
Art Institute of Vancouver
Addiction Studies Diploma -
Bow Valley College
Bachelor of Arts - Social Psychology
University of Victoria
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