Sahra Yusuf
Toronto
Summary
Motivated and compassionate professional with a background in social services, community outreach, and customer support. Committed to inclusive and anti-oppressive practices. Brings hands-on experience in crisis intervention, case management, and youth advocacy. Seeking meaningful roles that foster personal growth and community development.
Overview
8
8
years of professional experience
Work History
Sales Associate
Just Thrift
11.2021 - 11.2023
- Represented the store in a professional and welcoming manner
- Ensured high-quality customer service at all stages of the sale
- Responded to customer queries with accuracy and professionalism
- Completed cash register transactions and maintained daily accuracy
Relief Case Worker
St. Vincent De Paul
08.2021 - 03.2023
- Provided crisis counseling and trauma-informed support to residents
- Referred residents to community resources and completed necessary forms
- Ensured resident safety through risk management and daily support
- Participated in case conferences and advocated on residents' behalf
Advisor
Beairdirect Insurance
05.2019 - 10.2019
- Promoted insurance packages and advised on policy adjustments
- Maintained client relationships through outreach and communication
- Addressed customer concerns using good judgment and care
- Represented the company in a professional and informed manner
Student Parking Lot Attendant
Toronto Parking Authority
09.2016 - 03.2019
- Controlled entry and exit of vehicles and handled payment transactions
- Provided courteous customer service and resolved inquiries
- Managed assigned duties efficiently and safely
- Represented TPA with professionalism and adherence to values
Student Community Support & Outreach Worker
Nellies Hostel Inc.
07.2018 - 08.2018
- Facilitated peer support groups and workshops for women and youth
- Provided crisis counseling and referrals for housing and legal needs
- Acted as advocate in areas including immigration and financial support
- Maintained records, statistics, and program budgeting
Student Intern
Toronto District School Board (Oakwood CI)
01.2018 - 04.2018
- Monitored and supported students in classrooms and activity spaces
- Aided students with mobility and accessibility needs
- Supervised during school activities like gym, art, and cooking
- Followed student behavior plans with consistency and care
Youth Employment Worker
St. Stephen’s Community House
06.2017 - 08.2017
- Designed and led youth employment readiness workshops
- Guided students through OSAP and college application processes
- Entered accurate data into CAMS to support compliance standards
- Promoted youth programs through employer outreach and presentations
Sales Associate
Reitman’s
03.2016 - 06.2016
- Greeted customers and assisted with product questions and purchases
- Maintained clean, stocked, and organized aisles
- Resolved refunds and processed sales accurately
- Provided details on discounts and promotions
Education
Bachelor of Arts - Psychology
York University
08-2027
Associate Degree - Social Service Worker
George Brown College
Toronto, ON05.2018
OSSD - undefined
North Toronto Collegiate Institute
Toronto, ON06.2016
Skills
- Strong Communication & Time Management
- Microsoft Office Suite & CAMS Database Proficiency
- Conflict Resolution & Active Listening
- Teamwork & collaboration
- Customer Service & Program Support
- Inclusive & Trauma-Informed Practice
Languages
English – Advanced (C1)
Arabic
Somali
Timeline
Sales Associate
Just Thrift
11.2021 - 11.2023
Relief Case Worker
St. Vincent De Paul
08.2021 - 03.2023
Advisor
Beairdirect Insurance
05.2019 - 10.2019
Student Community Support & Outreach Worker
Nellies Hostel Inc.
07.2018 - 08.2018
Student Intern
Toronto District School Board (Oakwood CI)
01.2018 - 04.2018
Youth Employment Worker
St. Stephen’s Community House
06.2017 - 08.2017
Student Parking Lot Attendant
Toronto Parking Authority
09.2016 - 03.2019
Sales Associate
Reitman’s
03.2016 - 06.2016
Associate Degree - Social Service Worker
George Brown College
OSSD - undefined
North Toronto Collegiate Institute
Bachelor of Arts - Psychology
York University
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