Holly Hannan
Oshawa
Summary
Experienced with medical office management, patient scheduling, and account management. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations. Passionate about patient care and aptitude for process improvement as demonstrated over 20 years in various hospital and medical environments. Skilled in financial, accounting and budgetary functions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Research Analyst 2
City of Toronto
11.2023 - Current
- Analyzed large volume of data to identify patterns, trends and correlations.
- Develop and improve flow of contract delivery that meet the needs of quality services for residents, staff and stakeholders as required
- Prepared audit reports summarizing research findings and recommendations for further action.
- Maintained shared drive database for storing of data and backup information for easy access and future audit.
- Used software to evaluate and interpret data.
- Experience in contract preparation and payment.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
Unit/Booking Clerk – Durham Regional Cancer Centre
Lakeridge Health Oshawa
09.2016 - 09.2023
- Assist a multidisciplinary team in achieving departmental/facility goals in an effort to improve efficiency and effectiveness of operations in the delivery of quality care and services for patent's, families and staff
- Scheduling and coordination of tests, appointments, treatments, computer data entry
- Liaise with the Infection Control team to ensure adequate resources are available to management and a safe environment for residents, visitors and staff
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Transcribing doctors’ orders, documenting and maintaining confidentiality of information
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track patient information.
- Purchased and maintained office supplies.
- Supported staff on special assignments/projects
- Proactively identified opportunities for process improvements within the unit, contributing to overall efficiency gains and optimized patient care experiences.
- Streamlined communication between departments through effective liaison efforts that enhanced overall coordination of care delivery within the facility.
Medical Office Assistant/Billing Clerk
Oshawa Clinic
01.2014 - 09.2016
- Create quotes/invoices and handle large money transactions
- Received, recorded and filed medical payments by check, cash, and credit card.
- OHIP and NonOHIP billing
- Compile, analyze, and correlate data and prepare reports and studies for submission to management
- Ensure patient demographics and third party coverage is valid
- Manage Accounts Receivable and weekly deposits
- Produce monthly financial reports
- Answer high volume phones for multiple locations – appointments, referrals, questions
- Acting Billing Consultant for multiple locations.
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
Education
Office Administration – Medical Diploma -
George Brown College
04.2005
OSSD -
East York Collegiate Institute
06.2002
Skills
- Proficient in Microsoft Office
- Critical Thinking Skills
- Strong Communication Skills
- Detail-Oriented Analysis
- Transaction Management
- Office Management
- Workplace Safety Monitoring
- Friendly, positive attitude
- Training Management
Certification
- Valid G class driver's license
- City of Toronto Drivers Permit
- First aid / CPR Certified (2021)
References
Available upon request
Timeline
Research Analyst 2
City of Toronto
11.2023 - Current
Unit/Booking Clerk – Durham Regional Cancer Centre
Lakeridge Health Oshawa
09.2016 - 09.2023
Medical Office Assistant/Billing Clerk
Oshawa Clinic
01.2014 - 09.2016
OSSD -
East York Collegiate Institute
Office Administration – Medical Diploma -
George Brown College
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