Holly Cook
Fresno
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
10
10
years of professional experience
Work History
Bartender
Sierra Billiards
Fresno
04.2024 - Current
- Mixed and served beverages following Sierra Billiards Recipes recipes and standards.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted guests with drink selections and provided excellent customer service.
- Maintained food orders and prepared the food.
- Organized I.D.s with Pool Tables
- Trained new bartenders on procedures and customer engagement techniques.
- Created a welcoming atmosphere by engaging with guests at the bar counter.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Texas Road House
Fresno
08.2021 - 04.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared specialty drinks to support servers.
Server/Bartender
Pressbox Sports Bar and Grill
Fresno
06.2017 - 08.2021
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Entered customer food orders into computer system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Server
Neighbors Tap and Cook house
CLOVIS
05.2016 - 06.2017
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
Education
High School Diploma -
Clovis East High School
Clovis, CASkills
- Maintaining Glassware Stock
- Health Codes Compliance
- Outstanding Customer Service
- Alcohol Ordering
- Suggestive Selling
- Anticipating Guest Needs
- Age Identification and Compliance
- Multitasking and Prioritization
- Cash Handling and Management
- Maintaining a Clean Bar
Timeline
Bartender
Sierra Billiards
04.2024 - Current
Bartender
Texas Road House
08.2021 - 04.2023
Server/Bartender
Pressbox Sports Bar and Grill
06.2017 - 08.2021
Server
Neighbors Tap and Cook house
05.2016 - 06.2017
High School Diploma -
Clovis East High School