HoiWah Henry WAT
Vancouver,Canada
Summary
Dynamic professional with extensive experience at Imperial Distributors Canada Inc. Skilled in web development and system troubleshooting, I excel in enhancing user experience and resolving complex issues. Trilingual communicator with a strong customer service focus, I effectively collaborate across departments to drive operational efficiency and improve product returns.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Return Coordinator
Imperial Distributors Canada Inc.
Richmond, BC
09.2024 - Current
- Processing returns of products; responding to customer inquiries; documentation and coordination with other departments; identifying and resolving issues with damaged products.
Store Associate
T&T Supermarket Inc
Burnaby, Canada
05.2024 - 09.2024
- Maintain inventory and product quality; ensure a full display of various grocery products.
- Maintained cleanliness of store areas, ensuring a welcoming environment.
System Administrator
Sun Fook Kong Construction Management Ltd.
Hong Kong SAR, N/A
02.2010 - 12.2023
- Managed the Electronic Maintenance Management System (EMMS) for the Highways Department (HyD) of HKSAR, providing end-user support and troubleshooting.
- Prepared monthly GIS data submissions and performed system administration, ArcGIS Desktop tasks.
- Developed Android app and Tomcat web applications (JSP, JSON, RESTful, Struts2, T-SQL) for the call center to improve the efficiency of workflow.
- Provided management support using T-SQL, ArcGIS, and other technologies.
- Configure and maintain computer/server networking infrastructure, including Fortigate firewalls, HP switches, and Wi-Fi networks.
- Maintain the subcontractor's WordPress website.
Contract Analyst Programmer
Various Companies
Hong Kong SAR, N/A
06.2001 - 12.2009
- User requirement gathering and analysis.
- System Integration: Frontend and Backend programming (HTML, CSS, JS, JSP, ASP, Servlet, Java, OOP, SQL).
- System testing, troubleshooting, and end-user support.
Senior Web Developer
Ion Global
Hong Kong SAR, N/A
11.1997 - 05.2001
- Involved in a project with various technologies, including JSP, Java, ASP, Oracle DB, MSSQL, Java EJB, JavaServlet, ASP, HTML, CSS, JavaScript, T-SQL, and PL/SQL.
Education
Diploma - Web Design and Development
Create Career College
Vancouver, B.C.07-2025
High School Diploma -
The Hong Kong Polytechnic University
Hong Kong SAR06-1995
Skills
- Web development and user experience design
- Database management
- System troubleshooting
- Network design and management
- Data entry
- Customer service
- Microsoft Office proficiency
- Trilingual communication
Personal Information
- Typing Speed: 60wpm
- Visa Status: Eligible to work in Canada.
- Work Permit: Eligible to work in Canada.
Work Eligibility
Eligible to work in Canada.
Certification
- Amazon Web Services Cloud Practitioner, AWS Apr 2024
- CS50's Introduction to Programming with Python, Harvard University Mar 2024
- Responsive Web Design, freeCodeCamp Mar 2024
Languages
Cantonese
Native/ Bilingual
English
Professional
Mandarin
Professional
Timeline
Customer Return Coordinator
Imperial Distributors Canada Inc.
09.2024 - Current
Store Associate
T&T Supermarket Inc
05.2024 - 09.2024
System Administrator
Sun Fook Kong Construction Management Ltd.
02.2010 - 12.2023
Contract Analyst Programmer
Various Companies
06.2001 - 12.2009
Senior Web Developer
Ion Global
11.1997 - 05.2001
Diploma - Web Design and Development
Create Career College
High School Diploma -
The Hong Kong Polytechnic University
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