Hoi Ching Chow (Olivia)
Summary
Highly motivated and dedicated professional with more than four years of experience in the corporate healthcare insurance sector, committed to ensuring compliance with service standards and enhancing customer satisfaction. Proficient in managing service issues, negotiating fees with medical providers, and delivering targeted training to medical groups. A recent graduate of a master in leadership program has further equipped me with advanced leadership and strategic planning capabilities.
Overview
5
5
years of professional experience
Work History
Medical Network Relation Analyst (Corporate Solutions)
AIA International Limited
Hong Kong
09.2019 - 08.2022
- Establish working procedures and identify control processes for compliance with service standards
- Manage daily service issues and oversee quality assurance processes to ensure high levels of customer satisfaction
- Provide recommendations to medical providers after investigating reported servicing issues
- Negotiate agreed fees with medical providers and plan the timeline for fee schedule updates
- Offer training on administrative guidelines to the panels, clinics, and medical groups
- Provide briefing to network providers on EDI claims submission
- Recommend and execute methodology for eligibility check or panel file explaining specifications
- Provide support for the system enhancement projects, including coordination by conducting UAT and other new project tasks.
Business Development Executive (Smart Living)
HKT Services Limited
Hong Kong
02.2019 - 09.2019
- Assist the business development manager in preparing sales materials and business proposals
- Conduct market research and analysis to identify, evaluate, and recommend business opportunities in property development and re-development sectors
- Liaise with property developers and building management companies on potential partnerships.
Assistant Network Management Officer (Employee Benefit Proposition)
AXA General Insurance Hong Kong Limited
Hong Kong
11.2017 - 01.2019
- Maintain doctor lists and update providers' records according to different agreements
- Initiate and maintain effective channels of communication with different medical agents, hospital, and clinic-related office staff
- Coordinate wellness events, including health talks and onsite flu vaccination programs
- Answer clients' and service providers' inquiries through phone calls or emails and manage complaints and servicing issues to maintain customer satisfaction.
Education
Master of Arts in Leadership -
Trinity Western Universit
04-2024
Bachelor of Science - Business And Management
Aston University
09-2017
Skills
- Effective Negotiation and Communication Skills
- Collaborative Teamwork Abilities
- Project Management
- Evidence-Based Decision Making
- Strategic Planning
- Analytical Thinking
- Advanced Problem-Solving Skills
- Conflict Resolution Abilities
References
References available upon request.
Timeline
Medical Network Relation Analyst (Corporate Solutions)
AIA International Limited
09.2019 - 08.2022
Business Development Executive (Smart Living)
HKT Services Limited
02.2019 - 09.2019
Assistant Network Management Officer (Employee Benefit Proposition)
AXA General Insurance Hong Kong Limited
11.2017 - 01.2019
Master of Arts in Leadership -
Trinity Western Universit
Bachelor of Science - Business And Management
Aston University
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