AVNEET BEHAN
Mississauga
Summary
Collaborative and detail-focused Senior Operations Analyst with 8 years of experience in interpreting business data analysis results and designing effective business solutions. Skilled in managing and coaching teams, providing training on company policies and procedures, and acting as a subject matter expert for new projects. Passionate about continuously improving business effectiveness and efficiency through data-driven insights and cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Senior Technical Operations and Solutions Analyst
Royal Bank Insurance
04.2023 - Current
- Utilized data-driven insights to inform decision-making processes in solution development efforts.
- Offered input for complex documents to support client-ready final versions.
- Developed comprehensive documentation to facilitate seamless handoff of projects to clients or other teams.
- Increased client satisfaction by delivering customized solutions tailored to their specific business challenges.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Optimized system performance through thorough analysis of client needs and requirements.
- Mentored junior co-workers providing guidance on best practices and industry trends, fostering professional growth within the team.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Technical Operations and Solutions Analyst
Royal Bank Insurance
01.2022 - 04.2023
- Using advance Excel Skills to create and analyze monthly procedure data discrepancy reports
- Ensuring consistency between data on multiple systems
- Generating audit control reporting and creating complex adhoc reports
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Balanced competing priorities effectively while maintaining high-quality standards in deliverables, ensuring client satisfaction and project success.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Contracting Administrator
Royal Bank Insurance
11.2018 - 01.2022
- Performing sustainability reviews, including applicable verification and other due diligence tasks – Approve/ declines applications for agreements or changes within authority
- Investigating advisor coding errors/ referrals in the policy admin systems to support the underwriting and New Business process and policy changes
- Investigating internal and external queries and making applicable corrections, researching requests for change regarding compensation hierarchy structures and bonus set ups.
Insurance Advisor
Royal Bank Insurance
11.2016 - 11.2018
- Conducted research and identified market trends to develop better strategies for sales.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Streamlined policy renewals for clients, leading to improved retention rates.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals.
- Effectively underwritten and bound over 300 Home and Auto policies, resulting in an earned new business premium upwards of $400,000
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
Education
Bachelor of Commerce - Business Technology Management
Ryerson University
Toronto, ON2016
Skills
- Process Analysis & Modeling, Functional & Non-Functional Requirements Gathering, Cost Benefit & GAP Analysis
- Quality Assurance, System Functional Testing, User Acceptance Testing, & Scenarios, Mitigation Planning
- SAP, ERP Configuration, Oracle Database, AutoSys, IDS
- Data Mining & Analysis, Statistical Modeling, Predictive Modeling, Financial Forecasting, Cluster Analysis
- Agile & Waterfall Project Management, Microsoft Project, Microsoft SharePoint, Oracle Primavera, SDLC, SaaS
- Excellent Written and Verbal Communication, Interpersonal, Negotiation, Presentation & Public Speaking Skills
- Effective Time Management, Planning, Scheduling and Allocation of Resources
- Creative Problem Solver with Proven Ability to Identify Risks and Create Effective Mitigation Plans
- Experience in Successful Management of Diverse Groups of People and Skills
- Microsoft Office & Visio, SQL Server, Windows Server 2012, Active Directory, Salesforce, Microsoft Dynamic
- Object Oriented Design, Visual Paradigm, Cloud Computing, EDI
Timeline
Senior Technical Operations and Solutions Analyst
Royal Bank Insurance
04.2023 - Current
Technical Operations and Solutions Analyst
Royal Bank Insurance
01.2022 - 04.2023
Contracting Administrator
Royal Bank Insurance
11.2018 - 01.2022
Insurance Advisor
Royal Bank Insurance
11.2016 - 11.2018
Bachelor of Commerce - Business Technology Management
Ryerson University
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