Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HIWOT TEFERA

Edmonton,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Doordash and Uber Delevery

Self Independent
12.2023 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • delivering food and shopping staff on time by following the rules
  • fast perfect driving ability and excellent time management
  • high rate from the customer and merchants

Customer Service in the Restaurant

Ghazale Restaurant
06.2018 - 10.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Caregiver, Special Needs

Camberwell Scarlet Seniors Home
06.2023 - 09.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.

Cleaner

Ya Ya Foods
05.2021 - 02.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.

Daily Worker

Abba Foods Fine
11.2019 - 12.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

Diploma Certificate - Care Giver/ PSW

Compute College
07.2022

Skills

  • Maintaining Clean Work Areas
  • Safe Food Handling Practices
  • Business Development Understanding
  • Customer Relations
  • Active Listening
  • Money Handling Abilities
  • Customer Service
  • Cashier Registration
  • Cooking

Languages

English
Professional Working
Amhric
Full Professional

Timeline

Doordash and Uber Delevery

Self Independent
12.2023 - Current

Caregiver, Special Needs

Camberwell Scarlet Seniors Home
06.2023 - 09.2023

Cleaner

Ya Ya Foods
05.2021 - 02.2023

Daily Worker

Abba Foods Fine
11.2019 - 12.2021

Customer Service in the Restaurant

Ghazale Restaurant
06.2018 - 10.2023

Diploma Certificate - Care Giver/ PSW

Compute College

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HIWOT TEFERA