Basant Singh
SCARBOROUGH,ON
Summary
Front Store Manager with 2 years of retail management experience successfully oversees facility resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Uber Eats
Uber Eats
09.2022 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Baker & Store Front
Tim Hortons
09.2022 - 10.2023
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
Education
PG Certificate - Business Management
Loyalist College in Toronto
Toronto12.2023
Skills
- Customer Retention
- Maintaining Clean Work Areas
- Program Promotion
- Pricing Policies
Languages
English
Native or Bilingual
Certification
Driving license,CPR & Security
Timeline
Uber Eats
Uber Eats
09.2022 - Current
Baker & Store Front
Tim Hortons
09.2022 - 10.2023
PG Certificate - Business Management
Loyalist College in Toronto
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