Hitesh Kumar
Scarborough,ON
Summary
Highly communicative professional with almost 1 year of expertise as Concierge for high-end Condominiums. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge Officer
Shield Security Group
09.2023 - 04.2024
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Streamlined check-in procedures for improved efficiency and reduced wait times for guests.
- Developed strong relationships with local businesses, securing preferred rates for guests at nearby establishments.
- Collaborated with hotel staff to ensure timely responses to guest requests, resulting in high-quality service experiences.
Concierge Officer
Mi Security
06.2023 - 04.2024
- Monitored the entire building through CCTV Surveillance and doing light foot patrols to ensure safety in the property.
- Handled the challenging situations like elevator entrapment and fire alarm activation proactively.
- Managed concierge desk operations, maintaining accurate records of guest needs and preferences.
- Kept a record of all the visitors signing in and out daily.
Education
High School Diploma -
Sault College
Toronto, ON12.2024
Skills
- Versatile
- Exceptional communication
- Discretion and Confidentiality
- Multitasking proficiency
- Customer Service
- Being reactive
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Licensed [Ontario Security Guard License] - [June 2023 - August 2024]
- CPR Certified (Level C)
- De-escalation Training
Timeline
Concierge Officer
Shield Security Group
09.2023 - 04.2024
Concierge Officer
Mi Security
06.2023 - 04.2024
High School Diploma -
Sault College
Similar Profiles
John KurianJohn Kurian
Security Supervisor at Shield Security GroupSecurity Supervisor at Shield Security Group
Narup Kaur MaanNarup Kaur Maan
Security Concierge Supervisor at Shield Security GroupSecurity Concierge Supervisor at Shield Security Group
Sanchit GognaSanchit Gogna
Security Concierge at Shield Security GroupSecurity Concierge at Shield Security Group