Hitesh
Nepean,ON
Summary
A motivated and industrious individual with a competitive spirit and a positive outlook. Possesses a strong desire to learn, showcasing exceptional aptitude for quickly grasping new concepts and demonstrating remarkable adaptability in both leadership and collaborative team settings. Committed to continuously expanding skills and knowledge while excelling as a proactive team player and leader.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandising Execution Associate
Home Depot
01.2024 - Current
- Assisting Customers: Providing exceptional service by addressing inquiries, resolving complaints, and offering product information to customers in-store or over the phone
- Handling Transactions: Processing purchases, exchanges, returns, and refunds efficiently while ensuring accuracy in transactions and maintaining cash registers (if applicable)
- Maintaining Store Appearance: Ensuring the store is presentable by arranging merchandise, organizing displays, and keeping shelves stocked and neat
- Resolving Issues: Addressing and resolving customer concerns or issues promptly and effectively, escalating complex problems to higher authorities if necessary
- Providing Information: Educating customers about store promotions, policies, and procedures to enhance their shopping experience
- Assisting with Queries: Responding to inquiries about products, availability, pricing, and other related information to assist customers in making informed purchasing decisions
Security Guard
TOERSA Security
03.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Signal Of Ottawa
09.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
V-Mart
02.2023 - 05.2023
- Assisting Customers: Providing exceptional service by addressing inquiries, resolving complaints, and offering product information to customers in-store or over the phone
- Handling Transactions: Processing purchases, exchanges, returns, and refunds efficiently while ensuring accuracy in transactions and maintaining cash registers (if applicable)
- Maintaining Store Appearance: Ensuring the store is presentable by arranging merchandise, organizing displays, and keeping shelves stocked and neat
- Resolving Issues: Addressing and resolving customer concerns or issues promptly and effectively, escalating complex problems to higher authorities if necessary
- Providing Information: Educating customers about store promotions, policies, and procedures to enhance their shopping experience
- Assisting with Queries: Responding to inquiries about products, availability, pricing, and other related information to assist customers in making informed purchasing decisions
Security
Ycs
06.2022 - 01.2023
- Surveillance: Monitoring premises through patrols, video surveillance, or security systems to identify and deter potential risks or threats
- Access Control: Managing entry and exit points, checking credentials, and ensuring only authorized individuals enter the premises
- Responding to Emergencies: Taking immediate action during emergencies, such as fires, medical incidents, or security breaches, by following established protocols and procedures
- Conflict Resolution: Resolving conflicts or disturbances calmly and professionally, defusing tense situations, and enforcing rules and regulations
- Reporting and Documentation: Documenting incidents, writing detailed reports, and maintaining accurate records of irregularities, such as theft, property damage, or disturbances
Education
Diploma - Computer Programming
Algonquin College
High School - Science
Government Model Senior Secondary
03.2023
Skills
- QUICK LEARNER
- Communication Skills
- Leadership Skills
- Hard-Working
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
Ontario Security license
Smart serve
AODA
WHIMS
Basics of computer
WHSA
Volunteer Experience
● GLOBAL CANCER CONCERN INDIA, Participated in multiple initiatives aimed at raising funds and educating individuals to support those battling cancer. Recognized and honored by government organizations with a certification and medal for these efforts.
● HOUSE CAPTAIN, Represented my school in many interschool competitions and managed more than 50 students under me for various activities during my school.
● Complete community service for college electives and cleaned beaches and helped senior citizens in community centres
Timeline
Security Guard
TOERSA Security
03.2024 - Current
Merchandising Execution Associate
Home Depot
01.2024 - Current
Security Officer
Signal Of Ottawa
09.2023 - 02.2024
V-Mart
02.2023 - 05.2023
Security
Ycs
06.2022 - 01.2023
Diploma - Computer Programming
Algonquin College
High School - Science
Government Model Senior Secondary
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