Akash Akash
Merchandising Execution Associate
Peterborough,ON
Summary
Result-oriented individual with a retail background and a desire for providing great customer service, resolving issues, developing strong vendor connections, and increasing sales through customized care. Committed to ensuring a high standard of client satisfaction while contributing to the team's success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Merchandising Execution Associate
Home Depot
04.2023 - Current
- Performed Inventory counts and monitored product availability to ensure 100 percent stock levels on the sales floor.
- Recognized by peers for going “Above and Beyond” on customer service and was awarded Associate of the Month in January.
- Collaborated with team members to ensure clean and organized store environment, including restocking shelves and maintaining store planogram standards.
- Continuously strive to expand knowledge of our products, services, and industry trends with Home Depot's wide range of e-learning tools.
Customer Success Manager
Accenture
07.2020 - 08.2022
- Responsible for managing inside sales activities for a portfolio of US federal and channel accounts, ensuring the achievement of sales targets and customer satisfaction.
- Provided IT training consultation on IBM, AWS Microsoft and learning services to key accounts.
- Monitoring sales activities, customer interactions, and account progress using Salesforce to provide management with regular reports.
- Utilized Power Bi dashboards and Excel to analyze, purchase trends of clients and assess user behavior.
- Trained a team of five new recruits during their training phase, providing guidance and support to build customer relationship.
Business Development Executive
Sneed Technologies
12.2018 - 04.2020
- Performed ground research to uncover potential coworking spaces and new business opportunities.
- Responsible for maintaining records of all task activities and client Onboarding using CRM software tools for effective lead tracking and follow-up.
- Schedule and coordinate meetings appointments with customers and coworking space owners.
- Collaborated with internal departments including marketing and IT development, to find suitable solutions and opportunities that address client needs.
Education
Post-Degree Certificate - Supply Chain Management - Global Logistics
Fleming College
Peterborough, ON 05.2001 -
Post-Degree Certificate - International Business Management
Fleming College
Peterborough, ON 09.2022 - 04.2023
Bachelor of Science - Mechanical Engineering
Nitte Meenakshi Institute of Technology
India, Bangalore 08.2014 - 05.2018
Skills
Customer Service
Certification
Canadian International Freight Forwarders Association (CIFFA)
Additional Information
- Published a Journal paper titled, “Dual Internal Combustion Engine”, at the Department of Mechanical Engineering, NMIT, Bangalore, India, IJSRD - International Journal for Scientific Research & Development, Volume 6, Issue 02, 2018 | ISSN (online): 2321-0613.
- Involved in many social activities by volunteering in flood relief camps and assisted NGO's
- Participated in a health initiative campaign “ YOUTH FOR HEALTH “to promote living a healthy life.
Timeline
Canadian International Freight Forwarders Association (CIFFA)
04-2024
Reach Truck Operator
01-2024
Merchandising Execution Associate
Home Depot
04.2023 - Current
Post-Degree Certificate - International Business Management
Fleming College
09.2022 - 04.2023
Customer Success Manager
Accenture
07.2020 - 08.2022
Business Development Executive
Sneed Technologies
12.2018 - 04.2020
Bachelor of Science - Mechanical Engineering
Nitte Meenakshi Institute of Technology
08.2014 - 05.2018
Post-Degree Certificate - Supply Chain Management - Global Logistics
Fleming College
05.2001 -
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