Hitaishi Patel
Toronto,ON
Summary
Knowledgeable and attentive retail professional with 10 years of experience. Performance driven and committed to service excellence. Ready to learn new skills from a dynamic team while creating an atmosphere of teamwork and growth to drive company success.
Overview
11
11
years of professional experience
Work History
Clinical Apprenticeship
Odette Cancer Centre: Sunnybrook Hospital
05.2022 - Current
- Performed patient setups for radiation treatments, safely transferred patients, and performed new patient education
- Provided ongoing interventions for patient's side-effect management
- Demonstrated communication that promotes effective information sharing, teamwork, and participated in quality assurance procedures.
Senior Key Holder
Bitter Sweet Jewelry
05.2019 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Patient Coordinator
Altima Dental
10.2018 - 02.2019
- Maintained accurate accounts, patient records, and submitted timely reports related to the Dental Centre operations
- Optimized Dental Centre appointment book to achieve weekly and monthly revenue budgets through treatment plan monitoring, continuous patient contact, and by attending daily meetings with the doctors.
Team Lead
Maska (Yorkdale Mall)
12.2017 - 03.2019
- Responsible for performing cash register duties and counting daily sales deposits
- Handled technical work over the computer and phone
- Maximized sales to meet weekly quota by maintaining clientele based approach, adequate stock inventory, and striving for quick resolutions to any problems.
Medical Receptionist
Ghering Health Center
09.2017 - 12.2017
- Recorded patients' medical history and managed office and medical supply inventory
- Sorted and organized paper medical records before they could be transitioned to electronic medical record
- Answered phone calls and provided assistance by scheduling, rescheduling, and verifying patient appointments.
Brand Ambassador
Abercrombie & Fitch
04.2015 - 09.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Merchandise Area Manager
Canada's Wonderland
04.2013 - 10.2016
- Responsible for managing five different retail stores on a daily basis as well as all staff members
- Created various visual displays to draw customer's attention and maximized sales by providing the best customer service
- In charge of inventory and product placement on a timely basis, and in charge of stock room organization and adequate stock supplies
Education
Bachelor of Science - Medical Radiation Science- Radiation Therapy
University of Toronto -Temerty Faculty of Medicine
Toronto, ON04.2024
Bachelor of Science - Pre-Medical
Edinboro University of Pennsylvania
Edinboro, PA07.2018
Bachelor of Science - Biology
University of Waterloo
Waterloo, ON04.2015
Skills
- Strong written and verbal communication skills, quick learning adaptability and ability to work independently and in multi-disciplinary teams
- Experienced in telephone etiquette, scheduling appointments, responding to emails and maintaining all confidential documents
- Excellent time management skills
- Well organized, self-motivated and reliable
References
Available upon request
Timeline
Clinical Apprenticeship
Odette Cancer Centre: Sunnybrook Hospital
05.2022 - Current
Senior Key Holder
Bitter Sweet Jewelry
05.2019 - Current
Patient Coordinator
Altima Dental
10.2018 - 02.2019
Team Lead
Maska (Yorkdale Mall)
12.2017 - 03.2019
Medical Receptionist
Ghering Health Center
09.2017 - 12.2017
Brand Ambassador
Abercrombie & Fitch
04.2015 - 09.2015
Merchandise Area Manager
Canada's Wonderland
04.2013 - 10.2016
Bachelor of Science - Medical Radiation Science- Radiation Therapy
University of Toronto -Temerty Faculty of Medicine
Bachelor of Science - Pre-Medical
Edinboro University of Pennsylvania
Bachelor of Science - Biology
University of Waterloo
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