Manroop Kaur
Brampton,ON
Summary
An organized and motivated individual with a strong problem-solving attitude, eager to utilize my analytical skills and continuous learning mindset to add value to both myself and the organization. Seeking an entry-level position in data analytics where I can apply my knowledge, hard work, and time management skills to contribute to company growth while enhancing my technical abilities. Passionate about designing data-driven solutions and being a valuable resource in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Order Processor, Operations
Compass Group Canada
Mississauga, ON
03.2022 - Current
- Streamlined order processing by implementing efficient workflows and reducing processing time.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment and data entry.
- Proficiency in Microsoft Office 365 – Outlook, Excel, Word, and Teams.
- Dealing with confidential information is a discrete manner.
Customer Service Representative
Circle K
Deer Lake, Newfoundland and Labrador
12.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Learn how to offer quick solutions to problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Food Service Supervisor
A&W
Deer Lake, Newfoundland and Labrador
08.2020 - 02.2022
- Increased customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Collaborated with team members to maintain an organized entrance area, promoting a clean and inviting first impression for visitors.
Quality Inspector/ Production Associate
Teppen Corporation
Strathroy, ON
06.2019 - 08.2020
- Perform repetitive tasks with consistency and attention to detail to meet quality standards.
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
Food Service Supervisor
Tim Horton's
Goderich, ON
02.2020 - 07.2020
- Strong interpersonal skills.
- Demonstrate professionalism, courtesy, and respect to all staff members and customers.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Education
Bachelor of Science - Computer Science
Algoma University
Brampton, ON12-2025
SCS Data Analytics Boot Camp -
University of Toronto
Toronto, ON12-2024
Computer System Technician Diploma - Computer Science
Fanshawe College
London, Ontario04.2019
Microsoft Office fast-track diploma - Information Technology
Vidya Topa Institute of Professional Studies
Lajpat Nagar, Delhi10.2017
High School in Science - Science Education
R.A.N Public School
Rudrapur, Uttarakhand, India04.2017
Skills
Technical Skills:
- Programming Languages: Experienced with Python data manipulation, analysis, and automation
- Data Visualization: Skilled in using pandas for creating data visualizations and exploratory data analysis, including line charts, bar charts, scatter plots, and histograms
- Data Analysis: Proficient in analyzing datasets
- Databases: Familiar with SQL and VBA for data extraction, transformation, and loading (ETL processes)
- Machine Learning: Understanding of supervised learning, clustering, and recommendation systems
- Data Warehousing: Familiar with basic concepts and methodologies, actively learning and exploring data warehousing techniques
- Open-Source Frameworks: Currently exploring open-source frameworks like Hadoop for handling large datasets
Personal Attributes:
- Leadership Acumen: Proven ability to lead projects and work independently
- Problem-Solving: Strong analytical thinking and ability to work in a fast-paced environment
- Communication: Excellent verbal and written communication skills for presenting complex data
- Teamwork: Collaborative and comfortable working in agile, cross-functional teams
- Adaptability: Quick learner, able to absorb new technologies and concepts
- Creative Thinking: Constantly seeking innovative ways to improve processes
Accomplishments
- Achieved overall 3.67 grade point average in Computer System Technician Diploma (2018-2019).
- Attained 9.4 cumulative grade point average in secondary school examination (2013-2015)
- Received the title of Student of The Year in secondary school (2015).
- Obtained a scholarship from Edfocus Student Development Program (2016).
References
References available upon request.
Timeline
Customer Service Order Processor, Operations
Compass Group Canada
03.2022 - Current
Customer Service Representative
Circle K
12.2020 - 02.2022
Food Service Supervisor
A&W
08.2020 - 02.2022
Food Service Supervisor
Tim Horton's
02.2020 - 07.2020
Quality Inspector/ Production Associate
Teppen Corporation
06.2019 - 08.2020
Bachelor of Science - Computer Science
Algoma University
SCS Data Analytics Boot Camp -
University of Toronto
Computer System Technician Diploma - Computer Science
Fanshawe College
Microsoft Office fast-track diploma - Information Technology
Vidya Topa Institute of Professional Studies
High School in Science - Science Education
R.A.N Public School
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