Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

HITA SHETTY

Cambridge,ON

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Manager

Seasons Retirement Communities
05.2022 - Current
  • Responsible for all aspects routine of Resident and guest services, Financial services, and employee services.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Maintaining complete accounting records of the community. Ensure yardi remains current in terms of move-ins, transfers, notices, move-outs, POS, and changes in service packages.
  • Provide support to the General Manager for public relations, service team member relations and resident
    care aspects of the operation of the community;
  • Work with General Manager to handle inquiries concerning billings and payments from residents and/or their families;
  • Maintain confidentiality of all financial service team member and resident data;
  • Oversee and co-ordinate concierge/reception service team members;
  • Administrative duties related to onboarding and off boarding all staff, including ADP and benefits etc.
  • Oversee and co-ordinate recruitment; inclusive but not limited to talent acquisition, screening, interviewing
    reference checks for all departments;
  • Set up new staff files for the property and ensure all paperwork is completed and filed within the appropriate
    time frame
  • Report the number of paid staff hours, changes and/or problems with scheduling, completes Autoform for
    ADP as part of payroll practices for the entire community;
  • Maintain membership in relevant professional organizations;

FRONT DESK CONCIERGE

08.2021 - Current
  • Season retirement homes Canada
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

PHYSIOTHERAPIST ASSISTANT

Physiomed
02.2021 - Current
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability
  • Documented each patient case with updates in computer system
  • Scheduled patient appointments to meet treatment requirements and provide quality care
  • Answered questions from patients via email, phone and in person
  • Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assistant Professor

Thumbay University
09.2018 - 10.2020
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Built strong rapport with students through class discussions and academic advisement.
  • Mentored students and communicated internship and employment opportunities.
  • Contributed to campus activities to promote positive university image.

PHYSIOTHERAPIST

Future Rehabilitation Centre, Dhabi
10.2018 - 10.2020
  • UAE
  • Conducted clinical assessment and evaluation to determine patient needs
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs
  • Interviewing children and family members and using physical examinations to diagnose the source of children's movement difficulties
  • Helping children to learn to move their bodies correctly, make their movements less painful, increase the functions of injured body parts, and heal from injuries
  • Providing expert consultations to schools and daycare.

CONSULTANT PHYSIOTHERAPIST

Sai Medicare Service Pvt. Ltd
08.2015 - 09.2018
  • Evaluation and treatment and experienced in handling ICU cases
  • Manual and electrotherapy, but mostly treatment done via manual therapy as sports and geriatric patients seen and maintaining ergonomics
  • Handling, evaluation, and treatment of neurological patients
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.

PHYSIOTHERAPIST HOD SENIOR CONSULTANT

Nirali Hospital
09.2017 - 03.2018
  • Head of the department and managing the set-up with implementation of care
  • Explaining the procedure and treatment of the patient with Manual therapy, electro, or exercise therapy
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Master of Science - Healthcare Administration Management

Fanshawe College of Applied Arts And Technology
London, Ontario
2022

Bachelor's - Physiotherapy

D.Y.Patil College
India Pune
06.2015

Bachelor's in Physiotherapy - undefined

Fanshawe College of Applied Arts And Technology
London, ON
2015

Skills

  • Has experience with Collective Bargaining Agreements, HR policies, Employment Standards;
  • Empathy for and understanding of the needs of the elderly and/or disabled;
  • Ability to relate to all levels of staff, the residents and their families, and other professionals with a high
    degree of patience and tolerance;
  • Strong communication skills; both oral and written;
  • Disability Interviewing Hipaa Electronic Health Records EHR Maintenance Scheduling Healthcare
  • Therapy ICU Geriatric CPR CPR Trained Patient Care Clinical Assessment Therapeutic
  • Initiative, good judgment, and supervisory abilities;
  • Medicare Dining Front Desk Housekeeping Ergonomics Self-Motivated

Accomplishments

  • Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE)
  • Eminent Speaker in various sessions on issues related to occupational hazards
  • Organization" for one day multi-purpose check-up and health camp

Certification

Certified in Fitness management

Certified in Basic life support

Heart-saver CPR trained

Additional Information

  • CPR HONORS & AWARDS , Contributed to various charitable events and been award by "The United Nepali

Timeline

Business Manager

Seasons Retirement Communities
05.2022 - Current

FRONT DESK CONCIERGE

08.2021 - Current

PHYSIOTHERAPIST ASSISTANT

Physiomed
02.2021 - Current

PHYSIOTHERAPIST

Future Rehabilitation Centre, Dhabi
10.2018 - 10.2020

Assistant Professor

Thumbay University
09.2018 - 10.2020

PHYSIOTHERAPIST HOD SENIOR CONSULTANT

Nirali Hospital
09.2017 - 03.2018

CONSULTANT PHYSIOTHERAPIST

Sai Medicare Service Pvt. Ltd
08.2015 - 09.2018

Master of Science - Healthcare Administration Management

Fanshawe College of Applied Arts And Technology

Bachelor's - Physiotherapy

D.Y.Patil College

Bachelor's in Physiotherapy - undefined

Fanshawe College of Applied Arts And Technology

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