Hirva Thakkar
Peterborough,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Personal Banker
Bank of Montreal
07.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Assistant Store Manager
Dunk Burgers and Chocolate
08.2020 - 05.2023
- Consistently exceeded performance targets set by management for upselling promotions and special offers on desserts.
- Assisted in developing new dessert menu items, contributing to increased sales and positive customer feedback.
- Managed inventory levels of desserts and related supplies, ensuring adequate stock availability at all times.
- Provided exceptional customer service, addressing inquiries or concerns promptly and professionally.
- Supported front-of-house operations as needed, such as clearing tables or assisting with seating arrangements during busy periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment during peak hours.
- Assisted with the preparation of various desserts when needed, demonstrating adaptability within the role.
- Monitored quality of plated desserts before presentation to guests, ensuring consistency with established standards.
- Enhanced customer satisfaction by providing personalized dessert recommendations based on individual preferences.
Education
Post-Degree Certificate - International Trade And Transportation Logistics Management
St Clair’s College
Windsor, ON09.2020
Bachelor Of Business Administration - Finance
Ganpat University
Gujarat India04.2018
Skills
- Branch operations
- Customer Service
- Relationship Building
- Customer Satisfaction
- Cash Handling
- Positive Attitude
- Client Relationship Management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Personal Banker
Bank of Montreal
07.2023 - Current
Assistant Store Manager
Dunk Burgers and Chocolate
08.2020 - 05.2023
Post-Degree Certificate - International Trade And Transportation Logistics Management
St Clair’s College
Bachelor Of Business Administration - Finance
Ganpat University
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