HARPREET SINGH
TORONTO,ON
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
6
6
years of professional experience
Work History
Personal Banker
Punjab National Bank
06.2019 - 08.2023
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Increased branch advance(Loan) portfolio from 210 millions to 250 millions in one year
- Reduced Non Performing Assets of branch from 70 millions to 50 millions in one year
- Risk Management and fraud detection
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Expanded client base by promoting new financial products.
- Utilized customer relationship management software to provide accurate and complete customer service.
Sales Representative
All Innovative Technologies
06.2017 - 05.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Generated new leads through networking and attending industry events.
Education
Graduate Diploma - Project Management
Fleming College
Toronto, ON04.2024
Bachelors - Computer Science
National Institute of Technology
Hamirpur, HP05.2017
Skills
- Microsoft Office
- Team leadership
- Customer service
- Branch Management
- Retail services experience
- Customer Satisfaction
- Exercise Strategies
- Revenue Generation
- Business Development
- Multilingual
- Sales Expertise
- Customer Relationship Management
- Cash Handling
- Branch Operations
- Financial Services
- Interpersonal Skills
- Verbal and Written Communication
- Customer Order Management
- Banking Operations Knowledge
- Risk Management
Accomplishments
- Worked as a member of open source software community LINUX
- Knowledge of C and C++ programming languages
Timeline
Personal Banker
Punjab National Bank
06.2019 - 08.2023
Sales Representative
All Innovative Technologies
06.2017 - 05.2019
Graduate Diploma - Project Management
Fleming College
Bachelors - Computer Science
National Institute of Technology
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