Hirenkumar Parmar
Scarborough,ON
Summary
Developed skills in leadership and team coordination within collaborative environment, ready to transition into new field. Demonstrated ability to manage projects and drive organizational success by fostering culture of efficiency and teamwork. Seeking opportunities to leverage these transferable skills to contribute meaningfully in new role.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ibis Hotel
06.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Macdonals
05.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Crew Member
Macdonals
11.2018 - 02.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
HR Assistant
Alstom
06.2017 - 07.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Participated in recruitment and selection process for new hires.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
- Studied research and trends on best practices in HR field.
- Aided staff with employee performance review paperwork and documentation.
Education
MBA - Hospitality And Tourism Management
University Of Euro Regional
Warsaw, Poland11-2020
BBA - Business Administration
M.S University
Vadodara, India04-2017
Skills
- Customer service
- Training and mentoring
- Clear communication
- Office administration
- Goal oriented
- Employee relations
- Team leadership
- Human resources administration
- Complex Problem-solving
- HR policies
- Time management
- Benefits administration
- Administrative skills
- Analytical thinking
- Interactive communication skills
- Human resources support
- Processes and procedures
- Task delegation
- Safe food handling
- Staff supervision
- Safety awareness
- Administrative support
- Payroll administration
- Staff management
- Project planning
- Leadership qualities
- Microsoft office and docusign
- Hospitality service expertise
- Background checks
- Workflow management
- Financial reporting
- Workplace efficiency
- Human resources management system HRMS
- Teamwork and collaboration
- Computer skills
- Shift change procedures
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Polish
Upper intermediate (B2)
Timeline
Assistant Manager
Ibis Hotel
06.2022 - 08.2023
Supervisor
Macdonals
05.2020 - 04.2022
Crew Member
Macdonals
11.2018 - 02.2020
HR Assistant
Alstom
06.2017 - 07.2018
MBA - Hospitality And Tourism Management
University Of Euro Regional
BBA - Business Administration
M.S University
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