TRACY NAKABUYE
KAMAPALA,CENTRAL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
7
7
years of professional experience
Work History
Barista
Ibis Hotel
04.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Lead Barista
Serena Hotel
01.2018 - 12.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Associate of Science - ESSENTIAL FOOD SAFETY
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
ABU DHABI01.2021
Bachelor of Science - TORISM AND HOTEL MANAGEMENT
KYAMBO NIVERSITY
KAMPALA01.2018
Skills
- Adaptive and creative
- Safe Food Handling Practices
- Exceptional customer service
- Inventory Management
- Cleanliness
- Coffee expertise
- Excellent memory
- Hospitality service expertise
- Safe Food Handling
- Excellent math skills
- Food Preparation
- Cooking
- Drink customization
- Multitasking
- Team Collaboration
- Effective Communication
- Reliability
- Teamwork and Collaboration
- Reliable and Dependable
- Attention to Detail
- Customer Service
- Problem-Solving
- Adaptable and Flexible
Languages
English
Full Professional
French
Professional Working
Arabic
Full Professional
Spanish
Limited Working
COOKING,SWIMMING,READING,ADVENTURE
PASSIONATE BARISTA
Timeline
Barista
Ibis Hotel
04.2021 - Current
Lead Barista
Serena Hotel
01.2018 - 12.2021
Associate of Science - ESSENTIAL FOOD SAFETY
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
Bachelor of Science - TORISM AND HOTEL MANAGEMENT
KYAMBO NIVERSITY
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