Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hira Saeed

Summary

Proven track record in enhancing customer satisfaction and fostering educational environments, as demonstrated at Pizza Hut and Vega School System. Skilled in customer service and relationship building, I excel in problem-solving and time management, consistently meeting performance metrics and improving engagement through innovative teaching methods.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Services Assistant

Pizza Hut
02.2021 - 02.2024
  • Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
  • Consistently met performance metrics while adhering to quality standards set by the company.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.

Teacher

Vega School System
01.2018 - 12.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Bachelor of Arts - Sociology, Compulsory English I, Food & Naturita

Allama Iqbal Open University
Islamabad Pakistan
09.2020

High School Diploma -

Board of Intermediate & Secondary Education
Gujranwala
09.2017

High School Diploma -

Suffah Public High School
Dinga Pakistan
04.2015

Skills

  • Staff education and training
  • Customer Service
  • Problem-Solving
  • Time Management
  • Reliability
  • Understanding Customer Needs
  • Relationship Building

Languages

English
Professional Working
Urdu
Full Professional
Punjabi
Full Professional

Certification

The IELTS certification is a globally recognized English language proficiency test, that assesses listening, reading, writing, and speaking skills to support university admissions, immigration, and professional needs. It offers Academic and General Training versions and is scored on a scale from 0 to 9. Completed with 5.5 Scale.

Timeline

Customer Services Assistant

Pizza Hut
02.2021 - 02.2024

Teacher

Vega School System
01.2018 - 12.2020

Bachelor of Arts - Sociology, Compulsory English I, Food & Naturita

Allama Iqbal Open University

High School Diploma -

Board of Intermediate & Secondary Education

High School Diploma -

Suffah Public High School

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Hira Saeed