Jasmandeep Kaur Bains
Surrey,BC
Summary
Dynamic customer service professional with experience at H&M Clothing, excelling in problem-solving and cash handling. Proven track record of enhancing customer satisfaction and loyalty through effective communication and teamwork. Recognized for consistently meeting performance metrics and contributing to process improvements, fostering a collaborative environment to achieve sales targets.
Overview
5
5
years of professional experience
Work History
Customer Services Assistant
H&M Clothing
05.2024 - 09.2024
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
- Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Analyzed customer feedback to identify areas for improvement.
- Gathered and verified data from customers to promote marketing initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
D Mart
03.2021 - 05.2024
- Welcomed customers entering store.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Increased sales of promotional items by informing customers about current offers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cook's Assistant
Galaxy Restaurent
06.2019 - 01.2021
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate Of Science –major Biology - Science
Capilanou University
North Vancover Skills
- Cash handling
- Customer consultation
- Call center experience
- Payment processing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Multitasking
- Multitasking Abilities
- Customer service excellence
- Team collaboration
- Calm under pressure
- Active listening
- Effective communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Services Assistant
H&M Clothing
05.2024 - 09.2024
Cashier
D Mart
03.2021 - 05.2024
Cook's Assistant
Galaxy Restaurent
06.2019 - 01.2021
Associate Of Science –major Biology - Science
Capilanou University
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