HIRA HASSAN
738 Balmoral drive,Brampton
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
5
5
Languages
Work History
SALES ASSOCIATE
EMIRATES ISLAMIC BANK
07.2015 - 06.2023
- Responsibilities
- Set and maintain sales target goals.
- Having an experience of all the Departments like Personal Finance, Accounts opening and Credit Cards
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
CUSTOMER SERVICE OFFICER
ZONG, TELECOMMUNICATION
01.2012 - 04.2015
- Responsibilities:
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Built positive relationships with customers by providing exceptional customer service.
Education
BBA - Accounting And Finance
IMCG
Pakistan01.2010
Skills
- Banking Principles
- Adaptable and Flexible
- Business Growth
- Call Management
- Customer Service
- Document and Records Management
Accomplishments
- Achieved 1st position by completing sales targets with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10 to 12 staff members.
- Handled high volume sales with cash and credit card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
SALES ASSOCIATE
EMIRATES ISLAMIC BANK
07.2015 - 06.2023
CUSTOMER SERVICE OFFICER
ZONG, TELECOMMUNICATION
01.2012 - 04.2015
BBA - Accounting And Finance
IMCG
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