Hira Dhar
Toronto,CA
Summary
Driven by results, I excelled at Meghna Bank Ltd, enhancing customer satisfaction through strategic planning and staff supervision. Specializing in compliance reviews and operational risk mitigation, I streamlined processes and monitored financial transactions, significantly reducing potential fraud. My leadership in cross-selling and service excellence at BRAC Bank Ltd underscores my commitment to achieving and surpassing targets.
Overview
14
14
years of professional experience
Work History
Associate Branch Operations Manager
Meghna Bank Ltd
08.2022 - 01.2024
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
Assistant Branch Operations Manager
The City Bank Ltd.
11.2017 - 08.2022
- Maintain awareness of operational risk, including its identification, assessment, mitigation and control, loss identification and reporting as required by group policy.
- Supervising cash operations, general banking operations, central bank reporting and providing superior quality services to the customers.
- To ensure compliance with internal and external requirements.
- To monitor implementation and adherence of the group and Bangladesh Bank policies .procedures. service standards, performance measurements
Branch Sales and Service Officer
BRAC Bank Ltd
12.2012 - 11.2017
- Cross selling the product and achieve the set targets.
- Account Opening, Fund Transfer, Credit Card Cheque processing,Issue and Liquidation of Pay Order, and Local Branch Collection ,Security item Delivery
- Loan and Credit Card File Processing
Customer Service Officer
Eastern Bank Ltd.
04.2010 - 12.2012
- ATM Cash Replenishment and Reconciliation .Cash Management includes maintaining cash within vault limit; cash balance and returns the cash into the branch vault; monitoring the flow of cash at the teller counters; withdrawal/deposit of cash from/ to Principal Branch.
Education
MBA - Finance And Accounting
Leading University
Bangladesh.2009
Master of Arts - Political Science
National University
Bangladesh2004
Bachelor of Arts - Social Science
Modan Mohon. College, Sylhet, Bangladesh.
National University2002
College Degree - General Science
Sylhet Govt. College
Sylhet , Bangladesh1999
High School Degree -
Goalabazar Adarsha High School,
Sylhet, Bangladesh1996
Skills
- Compliance reviews
- Strategic Planning
- Staff Supervision
- Opening and closing procedures
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Additional Information
Service Excellence Award 2012
Recognition by Eastern Bank Ltd
Timeline
Associate Branch Operations Manager
Meghna Bank Ltd
08.2022 - 01.2024
Assistant Branch Operations Manager
The City Bank Ltd.
11.2017 - 08.2022
Branch Sales and Service Officer
BRAC Bank Ltd
12.2012 - 11.2017
Customer Service Officer
Eastern Bank Ltd.
04.2010 - 12.2012
MBA - Finance And Accounting
Leading University
Master of Arts - Political Science
National University
Bachelor of Arts - Social Science
Modan Mohon. College, Sylhet, Bangladesh.
College Degree - General Science
Sylhet Govt. College
High School Degree -
Goalabazar Adarsha High School,
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