MD MAKSUDUL GHANI
Toronto,ON
Summary
Dynamic & Experienced Business Development Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
1
1
Customer Operations Management
23
23
years of professional experience
Work History
Branch Operations Manager - MFS
Alfi Trade International
Khulna, Bangladesh
May.2016 - Apr.2023
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Created and enforced detailed organization processes to increase quality and service standards.
Regional Customer Service Manager
Banglalink Digital Communications Limited
Khulna, Bangladesh
01.2006 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Deputy Customer Service Manager
Grameenphone Limited
Khulna, Bangladeah
Nov.1999 - Dec.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
Education
MBA - Marketing
12.2006
Bachelor of Commerce - Accounting
12.1994
Skills
- Customer Transactions
- Staff Management
- Multitasking Abilities
- Attention to Detail
- Team Player
- Team Supervision
- Proficiency in MS Office
- Verbal Communication
- Excellent Communication Skills
Accomplishments
- Received the Best Customer Service Award” for exemplary performance and recognition for handling the largest account in the company.
- Repeatedly received recognition from superiors for excellence in service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received the Best Customer Service Region Award” for consecutive 3 years nationally
- Supervised team of 15 staff members.
Timeline
Branch Operations Manager - MFS - Alfi Trade International
May.2016 - Apr.2023
Regional Customer Service Manager - Banglalink Digital Communications Limited
01.2006 - 03.2016
Deputy Customer Service Manager - Grameenphone Limited
Nov.1999 - Dec.2005
Asian University of Bangladesh - MBA, Marketing
National University - Bachelor of Commerce, Accounting
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