HIMATVIR SINGH
Calgary,AB
Summary
Result-oriented professional with a strong background in data-driven decision making. Skilled in problem solving, multitasking, and interpersonal communication. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Transit Bus Operator
Calgary Transit
Calgary , Alberta
2023.09 - Current
- Executed safe and responsible driving techniques, prioritizing protection for property and all individuals on the roadways.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Complied with local traffic regulations and safety requirements for bus operation.
Customer Service Representative
Blue Ocean Contact Centres/ USTA
Halifax , NS
2022.06 - 2022.09
- Exhibited outstanding communication abilities in addressing product issues and consumer grievances.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Science - Biological Sciences
Saint Mary's University
Halifax, NS2020-05
Skills
- Analytical decision-making skills
- Strong attention to detail
- Database maintenance
- Inter-communication skills
- Ability to present my ideas through storytelling
- Strong team player focused on prioritizing team's goals and ambitions.
Affiliations
- Meal time support volunteer at QE2 hospital (NSHA)
Assisted patients with meal selection aligned with their dietary requirements. Resulted in improved selection and patient's overall satisfaction.
Timeline
Transit Bus Operator
Calgary Transit
2023.09 - Current
Customer Service Representative
Blue Ocean Contact Centres/ USTA
2022.06 - 2022.09
Bachelor of Science - Biological Sciences
Saint Mary's University
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