HIMANSHU NARULA`
Surrey,BC
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Fraserpizza.com
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating areas and checked restrooms regularly to keep spotless.
- Supported needs of 100-person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Production Assistant
The Original Cakerie
07.2022 - 08.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment..
Customer Service Representative
Speedtech - Internet Service Provider
03.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information
Customer Service Intern
Quadplay Digital LLP
03.2019 - 06.2019
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
Education
MBA - General
UNIVERSITY CANADA WEST
Vancouver, BC09.2023
BBA - General
New Delhi Institute of Management
New Delhi, India07.2021
Skills
- Client Development and Retention
- Upselling Techniques
- Consulting with Customers
- Sampling Techniques
- Performance Improvement
- Leadership
- Teamwork
- MS Office
Certification
- Digital Marketing Institute (DMI Certification)
- Support to college
- Advance Excel
- FACC certification
Timeline
Host
Fraserpizza.com
09.2022 - Current
Production Assistant
The Original Cakerie
07.2022 - 08.2022
Customer Service Representative
Speedtech - Internet Service Provider
03.2020 - 01.2022
Customer Service Intern
Quadplay Digital LLP
03.2019 - 06.2019
MBA - General
UNIVERSITY CANADA WEST
BBA - General
New Delhi Institute of Management
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