Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Himani Modi

Toronto,ON

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Gatestone Co & inc.
Toronto, ON
05.2022 - 11.2023
  • Assisted and handled customer service issues by providing guidance or escalating for advanced support via phone calls , live chat and email.
  • Diagnose and resolve technical problems on Ethernet, Wi-fi, VPN, DNS..
  • Document and track customer issues using a ticketing system to ensure quick resolution
  • Maintain the security and integrity of company database by setting access controlsKeep detailed logs of client problems, solutions, and customer satisfaction
  • Maintain an up-to-date knowledge of company products and services.
  • Educate customers on the features of company products/services to minimize technical challenges

Customer Service Representative

Numerator
Vadodara, India
11.2019 - 08.2020
  • Handled cilent concerns by offering remedies within a short time frame,to ensure the customer's satisfaction.
  • Track issues through to resolution or escalation via helpdesk system.
  • Process orders,paperwork,appilications and requests.
  • Users were given assistance in learning new technology assets in order to support exisiting operations and expand workflows.
  • Provide level 1 technical support through phone call, chat and emails.

Education

Post-Degree Certificate - Web Design And Development

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2022

Bachelor of Engineering - Computer Engineering

Gujarat Technological Unicersity
India
05.2019

Skills

  • Technical Troubleshooting
  • Self Motivated ability to work alone,as well as a good team player
  • Strong analytical And problem solving skills,
  • Information Protection
  • Customer Service
  • MS Office Proficiency
  • LAN/WAN

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Technical Support Representative

Gatestone Co & inc.
05.2022 - 11.2023

Customer Service Representative

Numerator
11.2019 - 08.2020

Post-Degree Certificate - Web Design And Development

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Engineering - Computer Engineering

Gujarat Technological Unicersity

Similar Profiles

CREATE PROFILE
Himani Modi