Hilary Orr
Uxbridge,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
On Side Restoration
06.2019 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Hired and onboarded team members to meet immediate and expected demand.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
- Provided guidance on proper use of personal protective equipment.
- Trained staff on how to safely operate machinery and equipment.
- Investigated potential hazards and risks associated with new projects or activities.
- Responded quickly to employee complaints related to unsafe working conditions.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Maintained and updated emergency response plans or procedures.
Education
High School Diploma -
Uxbridge Secondary School
Uxbridge, ON06-2008
Skills
- Conflict Resolution
- MS Office
- Analytical Thinking
- Supervision and Leadership
- Training & Development
- Excellent Communication
- Attention to Detail
- Quality Assurance
- Self-Directed
- Interpersonal Communication
- Team Building
Certification
- Driver's License
- IICRC Certified Courses
Languages
English
Professional
References
References available upon request.
Timeline
Operations Manager
On Side Restoration
06.2019 - Current
High School Diploma -
Uxbridge Secondary School
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