Mike Wing
St. Catharines,ON
Summary
Results-driven Operations Manager with a strong focus on process improvement and supply chain management. Proven track record in enhancing operational productivity and fostering cross-functional collaboration to achieve strategic goals. Dynamic Operations Manager with over 10 years of experience in team leadership and operational excellence. Expertise in training and mentoring staff, implementing safety protocols, and ensuring optimal customer satisfaction through effective communication and problem-solving strategies.
Overview
11
11
years of professional experience
Work History
Operations Manager
BCW
St. Catharines, Ontario
05.2015 - 11.2025
- Managed daily operations and ensured efficient workflow across departments.
- Developed and implemented process improvements to enhance operational productivity.
- Coordinated logistics and supply chain activities for timely project delivery.
- Trained and mentored staff on best practices and operational standards.
- Oversaw inventory management and maintained accurate stock levels.
- Collaborated with cross-functional teams to align operational goals with company strategy.
- Implemented safety protocols to promote a secure working environment for all employees.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
High School Diploma -
St Catharines Collegiate & VS
St. Catharines, ON06-1988
Skills
- Process improvement
- Supply chain management
- Inventory control
- Logistics coordination
- Safety compliance
- Customer relationship management
- Operational excellence
- Cross-functional collaboration
- Team leadership
- Employee training
- Problem solving
- Time management
- Conflict resolution
- Effective communication
- Performance reporting
- Contract administration
- Customer service
- Business intelligence
- Supply chain logistics
- Schedule management
- Cultural awareness
- Strategic planning
- Sales presentations
- Operations oversight
- Productivity improvement specialist
- Purchasing and procurement
- Building and facility management
- Employee relations and conflict resolution
- Problem-solving
- Schedule oversight
- Decision-making
- Operations management
- Contract development
- Contract management
References
References available upon request.
Timeline
Operations Manager
BCW
05.2015 - 11.2025
High School Diploma -
St Catharines Collegiate & VS