Hetvi Patel
Ottawa
Summary
Detail-oriented and adaptable professional with strong administrative, organizational, and leadership skills. Experienced in office support, customer service, financial recordkeeping, and training new staff. Skilled in Microsoft Office Suite, QuickBooks, and data management with proven ability to multitask, prioritize, and maintain accuracy in fast-paced environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Guest Service Representative
Petro canada
Whitby
09.2023 - Current
- Prepared and reconciled end-of-shift financial reports, ensuring compliance with auditing standards.
- Trained and onboarded new employees in POS procedures, cash handling, and customer service best practices.
- Maintained accurate documentation and transaction logs, supporting management in financial reporting.
- Provided excellent customer service, resolving issues and ensuring a positive experience in a fast-paced environment
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Finance
Durham College
Oshawa 09.2023 - 05.2025
Skills
- Calendar & Schedule Management
- Emergency response
- Staff Training & Onboarding
- Customer Service & Conflict Resolution
- Financial Documentation & Reporting
- Microsoft Excel (Pivot Tables, VLOOKUP, Macros)
- QuickBooks
- Data Entry & Document Management
- Time Management & Task Prioritization
Certification
- Smart serve
- Microsoft Excel Expert
- Financial Modeling
- Corporate Finance
Timeline
Guest Service Representative
Petro canada
09.2023 - Current
Finance
Durham College
09.2023 - 05.2025