Hetang Trivedi
Brampton,ON
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Rogers Communications Canada Inc.
09.2022 - Current
- Devised and implemented an effective sales process leading to consistently achieving the sales goals and surpassing the monthly sales target by 25%
- Greeted customers and helped with product questions, selections, and purchases.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Conducted demonstrations of telecommunication services and products
- Developed long-term relationships with customers through building credibility in product expertise and personal integrity in salesmanship
- Resolved wireless problems and customer issues quickly and efficiently by serving as a liaison with the support team
- Educated customers on policy terms, simplifying technical aspects of service contracts to increase customer comprehension and achieve greater customer satisfaction.
Store Manager
Papa John’s Pizza
12.2020 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
Food Service Supervisor
Subway
10.2020 - 12.2020
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and managed team schedules and shift assignments.
Sales Representative
OSL Retail Services (Walmart Wireless)
09.2019 - 10.2020
- Sales professional which served as a telecommunication consultant and developed positive relationships with exceptional customer service
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized my mobile and technology knowledge and expertise to offer suitable phones and electronic products to customers
- Ensured daily sales goal by staying abreast of latest trends and using innovative sales tactics
- Increased customer retention by continually providing a great shopping experience
- Responsible for full operation of department in the event of Manager being unavailable.
CNC Machinist
Precision Technologies (Magna International)
04.2019 - 06.2019
- Implemented mechanical aptitude to troubleshoot and maintain different machines.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Inspected finished parts by checking for defects to meet quality standards.
- Supported quality control and inspection processes to promote production of quality products.
- Maintained tight tolerances with design specifications.
- Moved finished work to correct staging area for disposition.
- Properly loaded and unloaded materials in and out of machines.
Merchandiser
Royal India Grocers
11.2018 - 05.2019
- Provide prompt/professional customer service making every experience pleasant for the customers
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Conducted regular store audits to verify compliance with company policies.
Education
Bachelor of Business Administration And Management -
Ryerson University
Toronto, ON09.2027
Diploma - Mechanical Engineering Technology
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2020
Skills
- Business Development
- Inventory Control
- Product Sales
- Sales Development
- Sales Goals Attainment
- Sales and Marketing
- Retail Store Operations
- Reliable and Punctual
- Customer Service
- Upselling and Cross-Selling
- Problem-Solving Skills
References
References are Available on requests.
Timeline
Sales Associate
Rogers Communications Canada Inc.
09.2022 - Current
Store Manager
Papa John’s Pizza
12.2020 - 05.2023
Food Service Supervisor
Subway
10.2020 - 12.2020
Sales Representative
OSL Retail Services (Walmart Wireless)
09.2019 - 10.2020
CNC Machinist
Precision Technologies (Magna International)
04.2019 - 06.2019
Merchandiser
Royal India Grocers
11.2018 - 05.2019
Bachelor of Business Administration And Management -
Ryerson University
Diploma - Mechanical Engineering Technology
Sheridan College Institute of Technology And Advanced Learning
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