Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Het Patel

Cambridge,Ontario

Summary

Seeking a challenging role to utilize and enhance current skills while acquiring new ones. Knowledge in Aerospace Manufacturing Engineering Technology, including sketching, technical drawing, and solid modeling for aerospace part design. Experienced in testing and working with advanced materials and processes. Skilled in evaluating manufacturing operations and implementing design sequences. Familiar with aerospace industry accountability practices. Strong problem-solving abilities, with expertise in inventory and project management. Hands-on experience in project planning and execution. Effective communicator, comfortable in both team and individual settings. Knowledgeable in health and safety protocols and adept with power tools and equipment.

Overview

4
4
years of professional experience

Work History

Support Manager

Walmart Canada
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Customer Service Associate

Walmart Canada
10.2020 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Aerospace Manufacturing Engineering Technology -

CONFEDERATION COLLEGE
04.2021

Skills

  • CATIA Software
  • Mastercam Software
  • CNC post processor
  • Aerospace Calibration
  • Manufacturing Operations Knowledge
  • Composite Materials Handling
  • Automated Systems & Procedures
  • Microsoft Office
  • Leading Team
  • Effective Communication
  • Problem-Solving
  • Teamwork and Collaboration

Projects

Gaming Desk:


This project involves various mechanical processes, including welding, CNC programming, working with composite materials, drilling, using a chain saw, and operating a metal-cutting band saw, among others. I worked on this project independently, starting with the design phase in Catia software. I personally managed the procurement of all necessary materials and utilized CNC machinery and a metal-cutting band saw to fabricate the components to the required specifications. Finally, I assembled all the parts to create the finished product. In addition, the project encompassed a presentation and a subsequent Q&A session.

Timeline

Support Manager

Walmart Canada
09.2021 - Current

Customer Service Associate

Walmart Canada
10.2020 - 09.2021

Aerospace Manufacturing Engineering Technology -

CONFEDERATION COLLEGE
Het Patel