Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HET PATEL

Kindersley,Canada

Summary

Innovative and empathetic Customer Service Representative at Rogers Communication, adept at resolving complex issues with exemplary problem-solving skills. Proactively engages customers, demonstrating versatile communication abilities to ensure satisfaction. Collaborates cross-functionally and consistently exceeds performance metrics. Known for proactive initiatives and dedication to delivering exceptional service experiences.

Overview

2
2
years of professional experience

Work History

Food Service Supervisor

Dairy Queen Grill & Chill
Kindersley, SK
05.2023 - Current
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
  • Successfully kept within budgetary constraints while maintaining high-quality ingredients and presentation through strategic procurement practices.

Customer Service Representative

Rogers Communications
Windsor, ON
06.2022 - 04.2023
  • Utilized a combination of active listening, analytical thinking, and in-depth product knowledge to address diverse customer concerns, consistently achieving high customer satisfaction ratings.
  • Excelled in communicating complex technical information in a clear and understandable manner to customers from diverse backgrounds.
  • Initiated proactive outreach initiatives to anticipate and address potential customer issues before they escalated, thereby mitigating potential service disruptions and enhancing overall customer satisfaction levels.
  • Established a reputation for fostering strong collaborative relationships with cross-functional teams, including technical support, sales, and billing departments.
  • Consistently surpassed performance targets and KPIs, including average handling time, first call resolution, and customer satisfaction scores, showcasing a dedication to excellence and a results-oriented approach to customer service delivery.

Education

Associate of Arts - Web Development

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2023

Skills

  • Call center experience
  • CRM Software
  • Call flow maximization
  • Complaint Handling
  • Building rapport
  • Live chat support

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Food Service Supervisor

Dairy Queen Grill & Chill
05.2023 - Current

Customer Service Representative

Rogers Communications
06.2022 - 04.2023

Associate of Arts - Web Development

St. Clair College of Applied Arts And Technology

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