Herve Yabamba
Edmonton
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer service representative (Work from home)
HGS
09.2024 - Current
- Home internet support
- Remote phone line inquiry and issues
- Account and bills support
- Cellphone troubleshooting
Bilingual Operations Officer III
TD Canada Trust Bank
05.2023 - 08.2023
- Execute transactions accurately on time and in line with established guideline/procedure while adhering to formal or informal service level Agreement
- Refer or Escalate processing or operational issues as needed based on a solid understanding of the issue
- Connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Reviewing mortgages applications
- Investigate and escalate non-standard or high risk activities ideas for process improvement
Bilingual Operations Officer II
TD Canada Trust Bank
12.2022 - 05.2023
- Execute transactions accurately on time and in line with established guideline/procedure while adhering to formal or informal service level Agreement
- Refer or Escalate processing or operational issues as needed based on a solid understanding of the issue
- Connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Reviewing mortgages applications
- Investigate and escalate non-standard or high risk activities ideas for process improvement
Pipeline construction worker Labor
Ledcor
07.2022 - 11.2022
- Labor works with the pipelines
Customer service/warehouse
Uni-Select
05.2019 - 07.2019
- Put away customer returns
- Put away actual product
- Resolving customer queries
Warehouse Personnel/Customer service
Champion Pet Food
02.2018 - 01.2019
- Processing customer requests
- Quality control
- Shipping & receiving
Shipper /receiver
Fedex Ground
11.2017 - 12.2017
- Shipping & receiving
- Assisted in training new team members
- Following health & safety procedures
Warehouse Personnel (Part Time)
Protemp Ltd.
06.2017 - 10.2017
- Processing customer requests
- Quality control
- Shipping & receiving
IT Technical support tier1 /Customer service
D&D Solution Center
11.2014 - 06.2015
- Promoted houses for sale, vacation packages and other company products
- Troubleshooted all computer and smart phone related issues
- Used active directory for users account management
Online Marketing Executive /Customer service
D&D Solution Center
02.2012 - 11.2014
- Promoted houses for sale, vacation packages and other company products
- Prepared, verified invoices for delivery
- Closing sale orders
Store Manager
New Sotricom Est.
02.2008 - 11.2011
- Hire and train new associates
- Managed the operations of all host computer systems and hardware
- Communicated with vendors and buyers
- Coordinated delivery and installation of services
Education
Safety certificate - Fall Protection
Ledcor
Edmonton, AB10-2022
Traffic Control Person Ticket - BCCSA
Ledcor
Edmonton, AB09.2022
Bachelor of Art And Economy - Economy
The Global Open University Of Nagaland (New Delhi)
06.2015
Certified Multi-Purpose Logistics -
Stock And Equipment Management/Distribution Organization And Quality Control As Per The HACCP And ISO Rules
01-2015
Certified Networking and IT support Trainee - CCNA, N+
Roman Technology Institute (New Delhi)
05.2013
High School Diploma -
Groupe Scolaire Aurore Matanelo (DRC Congo)
07.2010
Skills
- Customer service skills
- Professional telephone etiquette
- Team player
- Conflict resolution
- IMAC skills
- Computer troubleshooting
- MS Office Suite
- Internet
- Detail oriented
- Documentation skills
- Record keeping
- Smartphone troubleshooting
- Application deployment
- Active Directory
- Group Policy
- Windows 7
- Windows XP
- Windows 10
- Windows 11
- Remote Desktop Services
- Finance knowledge
- Labor work experience
- IT Service desk knowledge
- CISCO Routing and Switching
- Centralized Anti-Virus solutions
- Anti-Malware solutions
- Time management
- Problem solving skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
French
Native or Bilingual
Certification
- CompTIA Certification
- Edmonton Driver's License
- Traffic Control (construction) Ledcor BC Construction safety Alliance September 2024
Interests
- Digital Art and Animation
- Camping
- Designing and Printing 3D Models
- Team Sports
- Video Gaming
- Playing Sports
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Customer service representative (Work from home)
HGS
09.2024 - Current
Bilingual Operations Officer III
TD Canada Trust Bank
05.2023 - 08.2023
Bilingual Operations Officer II
TD Canada Trust Bank
12.2022 - 05.2023
Pipeline construction worker Labor
Ledcor
07.2022 - 11.2022
Customer service/warehouse
Uni-Select
05.2019 - 07.2019
Warehouse Personnel/Customer service
Champion Pet Food
02.2018 - 01.2019
Shipper /receiver
Fedex Ground
11.2017 - 12.2017
Warehouse Personnel (Part Time)
Protemp Ltd.
06.2017 - 10.2017
IT Technical support tier1 /Customer service
D&D Solution Center
11.2014 - 06.2015
Online Marketing Executive /Customer service
D&D Solution Center
02.2012 - 11.2014
Store Manager
New Sotricom Est.
02.2008 - 11.2011
Safety certificate - Fall Protection
Ledcor
Traffic Control Person Ticket - BCCSA
Ledcor
Bachelor of Art And Economy - Economy
The Global Open University Of Nagaland (New Delhi)
Certified Multi-Purpose Logistics -
Stock And Equipment Management/Distribution Organization And Quality Control As Per The HACCP And ISO Rules
Certified Networking and IT support Trainee - CCNA, N+
Roman Technology Institute (New Delhi)
High School Diploma -
Groupe Scolaire Aurore Matanelo (DRC Congo)
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