Ehizenoria Freda Daudu
Regina,Saskatchewan
Summary
Passionate about promoting lasting client/customer satisfaction by delivering quality service and unparalleled support. Proficient in online customer service best practices and related options. Talented at reaching mutually beneficial outcomes, maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Work From Home)
Hinduja Global Solutions, HGS
06.2023 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly answered up to 40 customer telephone calls per day to avoid on-hold wait times.
Virtual Office Assistant
FUTEB NIG LTD
09.2018 - 02.2020
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Documented calls according to company's policies for use in performance measurement and business progress tracking.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Assisted clients with product questions to facilitate online ordering process.
Education
Bachelor of Physiotherapy - Physiotherapy
University of Benin
Nigeria11.2021
Skills
- Website Navigation
- Customer Relations
- Travel Planning
- Hotel Reservations
- Strong Telephone Etiquette
- Document and Records Management
- Credit Card Payment Processing
- Complementary Products and Services
- Time Management
- Order Fulfillment
- Service Standard Compliance
- Conflict Mediation
References
Name: MR. MONEY MOSES
Phone: +16395712580
Name: PASTOR MOSES OFULUE
Phone: +13068073244
Timeline
Customer Service Representative (Work From Home)
Hinduja Global Solutions, HGS
06.2023 - 11.2023
Virtual Office Assistant
FUTEB NIG LTD
09.2018 - 02.2020
Bachelor of Physiotherapy - Physiotherapy
University of Benin
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