Hervé Umutijima
Montreal,Canada
Summary
Dynamic and results-driven banking professional with extensive experience in operations, mortgage processing, and debt recovery. Adept at analyzing financial documents, ensuring regulatory compliance, and collaborating with legal teams and account managers to streamline processes. Skilled in problem-solving, client relationship management, and process optimization. Proven ability to exceed performance targets, resolve discrepancies, and enhance workflow efficiency. Bilingual in French and English, with a strong commitment to accuracy, customer satisfaction, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Senior Operations Clerk
Banque Nationale du Canada
06.2021 - Current
- Analyze commercial discharge requests from legal departments
- Collaborate with account managers within the bank to ensure proper documentation and compliance
- Issue discharge of charge once all regulatory requirements are met
- Process mortgage discharge requests and ensure compliance
- Collaborate with legal teams to correct errors and clarify information
- Investigate and resolve mortgage discrepancies
- Strengthened workflow efficiency through cross-department collaboration
Debt Recovery Agent
Gatestone & Co. (Capital One Canada)
01.2020 - 06.2021
- Managed delinquent accounts and established payment plans
- Negotiated repayment terms and surpassed recovery goals
- Maintained high client satisfaction while achieving debt recovery targets
Debt Recovery Agent
Gatestone & Co. (Banque Nationale)
01.2018 - 01.2020
- Resolved client disputes and recovered overdue payments
- Negotiated repayment terms, exceeding performance targets
- Fostered trust and enhanced the bank's reputation
Customer Service Agent
Teletech (Vidéotron)
01.2017 - 01.2018
- Assisted customers with billing, technical issues, and product inquiries
- Recommended tailored solutions to improve satisfaction and retention
- Identified upselling opportunities, contributing to revenue growth
Education
High School Equivalency Diploma -
SRAM
DEC - Social Sciences (Administration Profile)
Cegep Marie-Victorin
Skills
- Customer Service Excellence
- Mortgage Analysis & Documentation
- Debt Recovery & Client Support
- Conflict Resolution & Adaptability
- Strong Communication & Interpersonal Skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Accomplishments
- Promoted to Senior Operations Clerk within four months.
- Consistently exceeded debt recovery targets.
Languages
French
Full Professional
English
Full Professional
Timeline
Senior Operations Clerk
Banque Nationale du Canada
06.2021 - Current
Debt Recovery Agent
Gatestone & Co. (Capital One Canada)
01.2020 - 06.2021
Debt Recovery Agent
Gatestone & Co. (Banque Nationale)
01.2018 - 01.2020
Customer Service Agent
Teletech (Vidéotron)
01.2017 - 01.2018
DEC - Social Sciences (Administration Profile)
Cegep Marie-Victorin
High School Equivalency Diploma -
SRAM
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