Hervé Umutijima
Montreal
Summary
Dynamic and proactive professional with extensive experience in banking operations, debt recovery, and customer relationship management. Skilled in financial analysis, operational efficiency, and client service. Fluent in French and English, with a proven ability to build relationships and resolve complex problems.
Overview
8
8
years of professional experience
Work History
Senior Operations Clerk
Banque Nationale du Canada
01.2021 - Current
- Process mortgage discharge requests and ensure compliance
- Collaborate with legal teams to correct errors and clarify information
- Investigate and resolve mortgage discrepancies
- Strengthened workflow efficiency through cross-department collaboration
Debt Recovery Agent
Gatestone & Co. (Capital One Canada)
01.2020 - 01.2021
- Managed delinquent accounts and established payment plans
- Negotiated repayment terms and surpassed recovery goals
- Maintained high client satisfaction while achieving debt recovery targets
Debt Recovery Agent
Gatestone & Co. (Banque Nationale)
01.2018 - 01.2020
- Resolved client disputes and recovered overdue payments
- Negotiated repayment terms, exceeding performance targets
- Fostered trust and enhanced the bank's reputation
Customer Service Agent
Teletech (Vidéotron)
01.2017 - 01.2018
- Assisted customers with billing, technical issues, and product inquiries
- Recommended tailored solutions to improve satisfaction and retention
- Identified upselling opportunities, contributing to revenue growth
Education
High School Equivalency Diploma -
SRAM
DEC - Social Sciences (Administration Profile)
Cegep Marie-Victorin
Skills
- Customer Service Excellence
- Mortgage Analysis & Documentation
- Debt Recovery & Client Support
- Conflict Resolution & Adaptability
- Strong Communication & Interpersonal Skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Accomplishments
- Promoted to Senior Operations Clerk within four months.
- Consistently exceeded debt recovery targets.
Languages
French
Full Professional
English
Full Professional
Hobbies and Interests
- Soccer
- Travel
- Cinema
- Reading
Timeline
Senior Operations Clerk
Banque Nationale du Canada
01.2021 - Current
Debt Recovery Agent
Gatestone & Co. (Capital One Canada)
01.2020 - 01.2021
Debt Recovery Agent
Gatestone & Co. (Banque Nationale)
01.2018 - 01.2020
Customer Service Agent
Teletech (Vidéotron)
01.2017 - 01.2018
DEC - Social Sciences (Administration Profile)
Cegep Marie-Victorin
High School Equivalency Diploma -
SRAM
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