Hersi Hassan

• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Reduced risks and emergency response issues by observing public safety field units.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Expertise in CAD, PROQA, SOLOCOM, and other systems.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Assisted callers in emergency situations with appropriate information and support.
• Worked effectively in fast-paced environments.

• Conduct regular screening of travelers to ensure no prohibited materials enter into the restricted areas of the airport or airplane.
• Physically searched passengers when required.
• Upheld customer service in high pressure environments.
• Maintained a steady flow of passengers in a checkpoint without sacrificing safety.
• Inspected firearms to make sure it is in line with flight policies.
• Worked closely with public safety and police in emergencies
• Dealt with real time emergencies in a safe and efficient manner
• Operate various equipment and technology to identify dangerous objects in baggage, cargo, and/or on passengers.
• Perform searches and screening, which may include physical interaction with passengers.
• Retain knowledge of all applicable Standard Operating Procedures and Federal and local laws and regulations.

• Managing and evaluating every part of the Screening Officers routine in order to ensure that the Standard Operating Procedures are respected in order to protect our National Security.
• Maintained operational requirements managing assigned checkpoints with up to sixty screening officers at a time at the largest airport in Canada. 
• Ensured the safety of thousands of passengers and screening officers daily, while making sure all screening officers were up to date with their breaks and SOPs. 
• Made sure all screening equipments were ready and tested prior to opening / closing a checkpoint. 
• Performed all other required management tasks. 

• Provided Security for the airport

• Escorted airport employees without clearances through restricted areas

• Documented all procedures hourly in my area of responsibility and coordinated with colleagues

• Proactively identify, address and resolve safety and security issues

•  Coordinated employee placements prior to shift start.

•  Built customer loyalty by placing follow- up calls for customers who participated in surveys and donated.

•  Managed daily cash flow and supported with general office duties.